---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrating Virtual Agent with LINE

# Integrating Virtual Agent with LINE {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Engage with requesters who prefer the LINE messaging app to interact
with your business. Requesters include customer contacts and consumers.

## Request apps on the Store {#messg-line__section_nms_plv_5mb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#messg-line__inline-send-to-store}

## Overview of Integrating Virtual Agent with LINE {#messg-line__section_tbk_1qz_2mb}

Conduct user-initiated, system-initiated, or agent-initiated conversations using the Conversational Integration with LINE application. The application connects a requester with a virtual agent or live agent using your company's LINE account. To get started with the Conversational Integration with LINE application, see [Configure Conversational Integration with LINE](https://servicenow-prod.fluidtopics.net/qFDn1gRLgUjz34fLotk9jg "Install and set up the Conversational Integration with LINE application to enable your users to interact with virtual and live agents.").
* **[Using Conversational Integration with LINE](https://servicenow-prod.fluidtopics.net/1mn8tqZDu6zb1UMSsUnFvQ)**   
  Enable a requester to converse with an agent using the LINE chat conversations.
* **[Integrating the LINE messaging app with other applications](https://servicenow-prod.fluidtopics.net/WNI7p96Nt9~c1HjEGIKzgw)**   
  Other ServiceNow applications and features can use the Conversational Integration with LINE application.
* **[Remove Conversational Integration with LINE](https://servicenow-prod.fluidtopics.net/8X34r_ZhGicVw58wpzfVLQ)**   
  Users can remove the Conversational Integration with LINE application when the app is no longer needed.