---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Closing idle Alexa chat conversations

# Closing idle Alexa chat conversations {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable virtual agents to effectively manage their active Alexa chat
conversations by automatically closing the conversations after they have been inactive for a
preconfigured amount of time.

Virtual Agent conversations are configured for the Alexa
application. By default, any conversation is closed once the session with Alexa
closes. Any conversation that is abandoned by requesters remains open or idle until they are
automatically closed daily by the Time Out Abandoned VA Conversations
scheduled job. For more information, see [Closing Virtual Agent and Agent Chat conversations](https://servicenow-prod.fluidtopics.net/mqMgKoNj8lMwB7caplYo9w "Virtual Agent and Agent Chat conversations that are abandoned by requesters remain open until they are automatically closed by the scheduled job, Time Out Abandoned VA Conversations. This job runs hourly each day.").