---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create the action scripts for your custom chat integration

# Create the action scripts for your custom chat integration {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up the transforms that your custom chat integration needs to communicate through
the chat process.

## Before you begin

[Create and configure a scripted REST API for your custom chat integration](https://servicenow-prod.fluidtopics.net/nBxHZao3w0Pk5Owa3cRggA "Create a scripted REST API, add a scripted REST resource, set security and content negotiation, and set REST API rate limits.").  
Note:  
All action messages relevant to the chat client are displayed to requesters during live agent conversations.

Role required: admin

## Procedure

1. Navigate to the AllProcess AutomationWorkflow Studio.
2. Click the Actions tab.
3. Create the actions you require to complete the conversational custom chat integration.  
   For details about the input and output used in action scripts, along with script examples, see [Virtual Agent action scripts](https://servicenow-prod.fluidtopics.net/1wfQmZMXJaKyNlWP5GgZYA "You need to write a set of mandatory Workflow Studio action and subflow scripts to pass the user data to VACS, apply transformations and send the response back to your chat interface endpoint.").

*[\>]: and then