---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Unlink a topic recommendation from a Virtual Agent topic

# Unlink a topic recommendation from a Virtual Agent topic {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can unlink a topic recommendation from a topic. This lets you link it to a new or
alternate topic.

## Before you begin

Role required: virtual_agent_admin or admin

## About this task

You can either add a recommendation as a new topic or link it to an existing topic. If you link it to an existing topic, you can always unlink it later if you need to. Added topic recommendations create an empty topic that you provide with a workflow, so you can't unlink them using this method.

The following example
shows the difference between a linked recommendation and an added
recommendation.  
Figure 1. Example of linked and added cards in the Topic Recommendations page

## Procedure

1. Navigate to AllConversational InterfacesVirtual AgentTopic Recommendations.
2. Select the info icon ![Info icon.]() to open the overlay card for a linked topic.  
3. Select Unlink.

## Result

Unlinked recommendations are set to New status. You can link it to another topic, or add it to Virtual Agent as a new topic.  
Note:  
If you added a topic to Virtual Agent for a recommendation, it is not shown as linked, so you can't unlink it. To reset an added recommendation as New, delete the topic that was added in Virtual Agent Designer.

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