---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode

# Use ServiceNow
Virtual Agent as a secondary bot in synchronous or asynchronous mode {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use ServiceNow
Virtual Agent as a secondary bot in synchronous or asynchronous mode with Bot Interconnect.

You can use ServiceNow
Virtual Agent as a secondary bot in synchronous or asynchronous mode. See [Enable synchronous mode on the secondary ServiceNow Virtual Agent instance](https://servicenow-prod.fluidtopics.net/0mM7qJ9BvsAEhR~17Un1Zg "Enable synchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.") or [Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance](https://servicenow-prod.fluidtopics.net/JQdLd6IaCx9p9bHLmMtG2A "Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.").
* **[Enable synchronous mode on the secondary ServiceNow Virtual Agent instance](https://servicenow-prod.fluidtopics.net/0mM7qJ9BvsAEhR~17Un1Zg)**   
  Enable synchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.
* **[Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance](https://servicenow-prod.fluidtopics.net/JQdLd6IaCx9p9bHLmMtG2A)**   
  Enable asynchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.

**Previous topic:** [Using ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect](https://servicenow-prod.fluidtopics.net/yz0kZxEKQro~QRzqUAeuIw "Virtual Agent Bot Interconnect enables you to use ServiceNow Virtual Agent as the primary bot with a ServiceNow Virtual Agent secondary bot.")  
**Next topic:** [Enable synchronous mode on the secondary ServiceNow Virtual Agent instance](https://servicenow-prod.fluidtopics.net/0mM7qJ9BvsAEhR~17Un1Zg "Enable synchronous mode on the secondary ServiceNow Virtual Agent instance to use ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect.")