---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure Conversational Integration with LINE

# Configure Conversational Integration with LINE {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install and set up the Conversational Integration with LINE application to enable your users to
interact with virtual and live agents.

## Before you begin

Role required: admin

## About this task

This task provides the general steps to integrate the LINE messaging
app with a ServiceNow application using the Conversational Integration with LINE application.

## Procedure

1. [Install Conversational Integration with LINE](https://servicenow-prod.fluidtopics.net/FpKS~xv3ReULLeOutzDalw "Install the Conversational Integration with LINE so that your business can interact with requesters on the LINE app. The application includes demo data and installs related ServiceNow Store applications and plugins if they are not already installed.").
2. [Set up Conversational Integration with LINE](https://servicenow-prod.fluidtopics.net/cgnMGRMzFq893l0jMOIYJw "Set up the Conversational Integration with LINE application so that you can engage customers in conversations with bots.").
3. [Design virtual agent
   topics to capture information from a LINE chat
   conversation](https://servicenow-prod.fluidtopics.net/YFmbQkhC1a4wqxADF2_PzA "Use the collection of input controls provided by the Virtual Agent Designer to prompt and capture information from the user in a LINE chat conversation.").
4. **Optional:** [Close idle LINE chat conversations](https://servicenow-prod.fluidtopics.net/XwYaNHClRWPk1V_FOqugvA "Enable agents to effectively manage their active LINE chat conversations by automatically closing conversations after they have been inactive for a pre-configured amount of time.").
5. **Optional:** [Transfer LINE chat conversations to live agents](https://servicenow-prod.fluidtopics.net/WS19z3q~o54ovJVLH_pI0w "Configure the Advanced Work Assignment application to transfer a LINE chat conversation initiated by a requester (customer contact or consumer) to a live agent.").
{#messg-line-configure__steps_f4z_2z2_bnb}