---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Building and deploying Virtual Agent

# Building and deploying Virtual Agent {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Convert the time your agents and technicians spend handling low-impact user requests
into an intelligently managed interaction. Enable Virtual Agent with NLU to understand the intent of what people are looking for and
provide them with more relevant answers.

You can quickly deploy AI‑powered chatbot conversations using customizable templates for
the most common enterprise IT, HR, and customer service scenarios. You can design,
build, and test conversations with Virtual Agent Designer.
* **[Getting started with Virtual Agent Designer](https://servicenow-prod.fluidtopics.net/hXK1a2WxbA1AZcuxy8H8rw)**   
  The Virtual Agent Designer is a diagram tool for creating and managing topics, which are blueprints for conversations between a virtual agent and user. You can design topics that help your users resolve common work issues or guide them through self-service tasks. You can also view and manage conversational subflows and actions for LLM-enabled conversations in the Assistant Designer Asset library.
* **[Using Issue Auto Resolution](https://servicenow-prod.fluidtopics.net/3ARNncXDmwVsJC0S2Jh03Q)**   
  You can proactively deflect issues and expedite the resolution process for your agent and user with the Issue Auto Resolution (IAR) application. Through machine learning and Natural Language Understanding (NLU), users get immediate self-service and can access Virtual Agent topics, Knowledge articles, and catalog items.
* **[Exploring other Virtual Agent features](https://servicenow-prod.fluidtopics.net/gQiaKjaIikPOYXyqCFAcOg)**   
  After creating topics with the basic Virtual Agent Designer controls and scripting, you can also enhance conversation functionality and topic maintenance by using additional Virtual Agent features.
* **[Using Virtual Agent with a live agent](https://servicenow-prod.fluidtopics.net/yw6T~evKd4dZlChL8wrHRg)**   
  Sometimes a conversation requires human intervention. When this occurs, you can transfer the user to a live agent in Agent Chat.
* **[Tracking deflections in Virtual Agent using the deflection topic block](https://servicenow-prod.fluidtopics.net/AdC~n_tTbMlGIOso5lOaPA)**   
  Use the pre-built deflection topic block in ServiceNow® Virtual Agent to track the issues that Virtual Agent helped to resolve or actually resolved for a user. Incident deflection patterns and metrics can help you optimize and analyze the effectiveness of Virtual Agent.
* **[Using Virtual Agent API](https://servicenow-prod.fluidtopics.net/GLg0dpQKkftqNIcRVeTl9g)**   
  Use the ServiceNow® Virtual Agent API app to integrate any chat interface or a bot with ServiceNow® Virtual Agent or Agent Chat. The app is available from the ServiceNow® Store.
* **[Using Virtual Agent Bot Interconnect in your configuration](https://servicenow-prod.fluidtopics.net/COdOb6xIAq~e5ZtdiSIxxA)**   
  Use Virtual Agent Bot Interconnect to create a unified chat experience across multiple channels. You can support secondary bots, such as Google Dialogflow, Microsoft Power Virtual Agents, and ServiceNow® Virtual Agent.
* **[Localization options for Virtual Agent](https://servicenow-prod.fluidtopics.net/cBoOo8Z6OSXpCwnjmGO_lQ)**   
  The ServiceNow platform provides several methods for serving your international Virtual Agent users, regardless of their language and locale. Professionally localize your conversations, use dynamic machine translation, or a combination of the two.