---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enable synchronous mode on the secondary ServiceNow Virtual Agent instance

# Enable synchronous mode on the secondary ServiceNow
Virtual Agent instance {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable synchronous mode on the secondary ServiceNow
Virtual Agent instance to use ServiceNow®
Virtual Agent as a secondary bot with Virtual Agent
Bot Interconnect.

## Before you begin

Role required: admin

## Procedure

1. On the secondary instance, navigate to All, and then enter <kbd class="ph userinput">sys_cs_channel.list</kbd> in the navigation filter.
2. Select the Bot to Bot record.
3. Select the Synchronous check box.
4. Click Update.