---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Install the Conversational SMS Integration with AWS End User Messaging application

# Install the Conversational SMS Integration with AWS End User Messaging application {#ariaid-title1}

Release version: Yokohama  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can install the Conversational SMS Integration with AWS End User Messaging application (sn_sms_aws_adapter) from the ServiceNow store and integrate it with AWS End User Messaging to enable customer support agent
conversations via an SMS channel.

## Before you begin

Role required: Admin or virtual_agent_admin

## About this task

Ensure that the application and all of its associated ServiceNow store applications have valid ServiceNow entitlements.

## Procedure

1. Navigate to System ApplicationsAll Available ApplicationsAll.
2. Find the Conversational SMS Integration with AWS End User Messaging application (sn_sms_aws_adapter) using the filter criteria and search bar.  
   You can search for the application by its name or ID.
3. Select the application and version from the list and select Install.  
   In the Install dialog box, all dependent plugins are displayed.

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