---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Image bot response control

# Image bot response control {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Image bot response control

The Image bot response control is used within a Virtual Agent topic to upload and display images via URL links in chatbot conversations.
The displayed image's size is influenced by its aspect ratio, adapting to the bot chat bubble.
Show full answer Show less  

## Key Features

* **Node Name:** Identifies the Image bot response control node in the topic flow.
* **Image URL Link:** Allows specifying an image by entering a URL, using a data pill, script, or uploading directly. Uploaded images are saved in the Images \[sysdbimage\] table and included in update sets, making them available across production and non-production instances.
* **Image Alt Text:** Supports accessibility by allowing alternative text input for screen readers, configurable via text field, data pill, or script.
* **Advanced Condition:** Enables conditional display of the image node using no-code conditions or low-code scripts that must evaluate to true for the image to show.

## Channel Support and Constraints

The Image bot response control supports multiple channels with some variations in file size limits:

* **Web UI and Mobile UI:** Supported with a maximum image size governed by the `com.glide.attachment.maxsize` system property (default 1024 MB).
* **Microsoft Teams, Workplace, Facebook Messenger, Apple Messages for Business:** Supported with no specified size constraints.
* **Slack, SMS Twilio, LINE, WhatsApp:** Supported; file size limits vary based on each platform's documentation.
* **Now Assist panel:** Not supported.
* **Alexa (Voice):** Partial support---images display on devices with screens, otherwise users receive a notification message.

## Practical Use for ServiceNow Customers

ServiceNow customers can leverage this control to enhance Virtual Agent interactions by embedding images that improve user understanding and engagement. Uploaded images are managed centrally in the system, ensuring consistency across environments. Conditional display options enable tailored conversations based on context or user input. Understanding channel-specific support and limits helps in designing conversations that function smoothly across desired platforms.  
Use the Image bot response control in a Virtual Agent topic to upload
and display an image from a URL link. The image aspect ratio determines how the image is sized
in the bot chat bubble.

## Image bot response control properties {#va-image-output__section_ysk_l2r_sdb}

{#va-image-output__table_il2_n2r_sdb__entry__2}

| Property | Description |
|-|-|
| Node name | Name that identifies this Image bot response control node in the topic flow. |
| Image URL link | The URL link to an image file you want to include in the conversation. To set a value, do one of the following: * Specify the image URL by using the text field, data pill, or script. * Upload an image by clicking Upload Image. {#va-image-output__ul_nw5_z1v_fpb} If you upload an image, then the selected image is uploaded to the server and is stored in the Images \[sys_db_image\] table and in the update sets. When the image is stored in the Images table and the update sets, then you can use the image in a production or non-production instance, as needed. After the image is uploaded, the URL link is included in theResponse Properties sheet: Click the link to view the image. The URL is generated dynamically. The name of the instance is inserted at the front of the URL path. You can change or delete the link to the image. If you delete the link on this property sheet, only the reference to the URL is deleted. The image remains on the server for future use. |
| Image alt text | Alternative, screen-readable text included for accessibility. This text is used along with the image. Enter the text using the text field, data pill, or script. For more information about using data pills or scripts, see [Virtual Agent Designer controls](https://servicenow-prod.fluidtopics.net/Snkx7CwL1lUPOyQ_Ex72XA "A Virtual Agent topic consists of a collection of controls within a topic flow. Use these controls to collect, process, and present information to your users. Controls can also read, create, and update records on your instance."). |
| Advanced ||
| Hide this node ||
| Conditionally show this node if | No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. |
[ ]

{#va-image-output__table_il2_n2r_sdb}

## Channel support {#va-image-output__section_e4v_ttx_rsb}

{#va-image-output__table_b3l_5tx_rsb__entry__3}

| Channel | Support | Constraints |
|-|-|-|
| Web UI | Supported | The maximum image size is determined by the com.glide.attachment.max_size system property. The default value is 1024 MB. |
| Mobile UI | Supported | The maximum image size is determined by the com.glide.attachment.max_size system property. The default value is 1024 MB. |
| Now Assist panel | Not supported | Not applicable |
| Microsoft Teams | Supported | None |
| Slack | Supported | For details about the maximum image size allowed, check the Slack documentation. |
| Workplace | Supported | For details about the maximum image size allowed, check the Workplace documentation. |
| Facebook Messenger | Supported | For details about the maximum image size allowed, check the Facebook Messenger documentation. |
| SMS Twilio | Supported | File size limits may vary. For Twilio limitations, check their [Accepted Content Types for Media](https://www.twilio.com/docs/sms/accepted-mime-types). |
| LINE | Supported | File size limits may vary. For details, see the LINE documentation. |
| WhatsApp | Supported | File size limits may vary. For details, see the WhatsApp documentation. |
| Apple Messages for Business | Supported | None |
| Alexa (Voice) | Partial support | Supported on devices with screens. For nonscreen devices, the user receives a message: We found an image. For details, see [Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience](https://servicenow-prod.fluidtopics.net/2aG~8E93QEms4qm56DKb4A "Fine-tune your Virtual Agent settings and topics provided by the Virtual Agent Designer for the best voice chat experience with Alexa."). |
[Table 1. Channel support for the Image bot response control]

{#va-image-output__table_b3l_5tx_rsb}

## Example Image bot response control {#va-image-output__section_pww_tm4_hsb}

Note:  
Virtual Agent Designer controls may display and function differently in other channels.  
{#va-image-output__table_f1f_v2p_xdb__entry__2}

| Response properties | Image bot response output |
|-|-|
| Figure 1. Image bot response control basic properties | Figure 2. Web UI Image bot response output |
| Figure 1. Image bot response control basic properties | Figure 3. ServiceNow mobile Image bot response output |
[ ]

{#va-image-output__table_f1f_v2p_xdb}