---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrating Virtual Agent with Slack

# Integrating Virtual Agent with Slack {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable requesters to chat with Virtual Agent or live agents using the Slack application.  
Note:  
In earlier releases, the pre-built Virtual Agent messaging integration for Slack was part of the Virtual Agent platform. This integration is now the Conversational Integration with Slack app, available from the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

## Request apps on the Store {#mssg-slack__id_mcf_1mj_k4b}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#mssg-slack__inline-send-to-store}
Use the Conversational Integration with Slack application to connect your requesters
with Virtual Agent or live agents through your company's Slack
workspace. To get started, see .
* **[Integrating ServiceNow Virtual Agent with Slack](https://servicenow-prod.fluidtopics.net/kWUjoucF~gVL7ZqA_pt43A)**   
  Enables ServiceNow® Virtual Agent to integrate with the Slack application.
* **[Integrating a Self-configured bot with Slack workspace](https://servicenow-prod.fluidtopics.net/48QhVG26_EHPqlTT40Ixmw)**   
  Enables ServiceNow® Virtual Agent to allow multiple ServiceNow instances to integrate with single Slack workspace. This integration also supports GCC deployments.
* **[Configure Virtual Agent settings for Slack](https://servicenow-prod.fluidtopics.net/7BEtBVhU9ZGO~j7xSviRQA)**   
  Configure your Slack bots that are integrated with the Virtual Agent to enable notifications, to link ServiceNow user profiles, and to set up system messages and contextual actions.
* **[Using Now Assist in Virtual Agent conversations with Slack](https://servicenow-prod.fluidtopics.net/q8Z976sc4UbsgBAxkHv1Dw)**   
  The Now Assist provides you with the large language model (LLM)-based conversational experience during your conversations with a Now Virtual Agent bot or a Self-configured bot that is integrated with Slack.
* **[Virtual Agent features supported in Slack conversations](https://servicenow-prod.fluidtopics.net/AyqWozFbkfBQWDQpnr3zLA)**   
  Virtual Agent features, such as AI Search results, Virtual Agent notifications, and Virtual Agent Designer controls for creating Virtual Agent conversations are supported in Slack bot conversations.