---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Install Conversational Integration with Alexa

# Install Conversational Integration with Alexa {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
You can install the Conversational Integration with Alexa application
(sn.va.alexa) if you have the admin role. The application installs the related ServiceNow® Store applications and plugins if they are not already
installed.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Role required: external_app_install_admin, va_admin, or admin

## About this task

The following applications are installed with Conversational Integration with Alexa:

Conversational Custom Chat Integration (com.glide.cs.custom.adapter)
:   Provides the custom chat integration framework of scriptable APIs to enable
    the Virtual Agent application on any conversational
    interface.

    For more information, see [Creating conversational custom chat integrations in Virtual Agent](https://servicenow-prod.fluidtopics.net/FpLRa3ECTiRNPyEvSvT3ZQ "Conversational custom chat integration framework is a powerful framework consisting of scriptable APIs and configurations to bring the ServiceNow Virtual Agent to any conversational interface.").

ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
:   Enables the execution of ServiceNow®
    Integration Hub actions and flows.

## Procedure

1. AllSystem ApplicationsAll Available ApplicationsAll
2. Find the Conversational Integration with Alexa application (sn_va_alexa) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the
   application, you might have to request it from the ServiceNow Store.

   Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).
3. In the Application installation dialog box, review the application dependencies.  
   All the dependent plugins and applications are listed if they will be
   installed, or currently installed, or must be installed. If any plugins or
   applications must be installed, you must install them before you can install
   Conversational Integration with Alexa.
4. Click Install.

## What to do next

JSON for configuring Alexa  

    {
        "interactionModel": {
            "languageModel": {
                "invocationName": "my agent",
                "intents": [
                    {
                        "name": "AMAZON.CancelIntent",
                        "samples": []
                    },
                    {
                        "name": "AMAZON.HelpIntent",
                        "samples": []
                    },
                    {
                        "name": "AMAZON.StopIntent",
                        "samples": []
                    },
                    {
                        "name": "EverythingIntent",
                        "slots": [
                            {
                                "name": "EverythingSlot",
                                "type": "Bag_of_words"
                            }
                        ],
                        "samples": [
                            "{EverythingSlot}"
                        ]
                    },
                    {
                        "name": "AMAZON.NavigateHomeIntent",
                        "samples": []
                    },
                    {
                        "name": "VAKeywordIntent",
                        "slots": [
                            {
                                "name": "skip_keyword_slot",
                                "type": "Skip_slot_type"
                            },
                            {
                                "name": "repeat_keyword_slot",
                                "type": "Repeat_keyword_slot_type"
                            },
                            {
                                "name": "more_keyword_slot",
                                "type": "More_keyword_slot_type"
                            }
                        ],
                        "samples": [
                            "{more_keyword_slot}",
                            "{repeat_keyword_slot}",
                            "{skip_keyword_slot}"
                        ]
                    }
                ],
                "types": [
                    {
                        "name": "Bag_of_words",
                        "values": [
                            {
                                "name": {
                                    "value": "name: bag_of_words"
                                }
                            }
                        ]
                    },
                    {
                        "name": "Skip_slot_type",
                        "values": [
                            {
                                "name": {
                                    "value": "skip"
                                }
                            }
                        ]
                    },
                    {
                        "name": "More_keyword_slot_type",
                        "values": [
                            {
                                "name": {
                                    "value": "more"
                                }
                            }
                        ]
                    },
                    {
                        "name": "Repeat_keyword_slot_type",
                        "values": [
                            {
                                "name": {
                                    "value": "repeat"
                                }
                            }
                        ]
                    }
                ]
            }
        }
    }

*[\>]: and then