--- sourceDocument: Yokohama Conversational Interfaces sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Conversational Interfaces ft:clusterId : - convint bundleId : - convint workflow : - Platform --- # Video bot response control # Video bot response control {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Video Bot Response Control The Video bot response control allows ServiceNow users to incorporate videos into Virtual Agent conversations. This feature includes a navigation button, enabling users to watch the video before continuing the discussion. It is specifically designed to enhance user engagement during interactions. Show full answer Show less ## Key Features * **Node Name:** Identifies the video bot response control in the topic flow. * **Card Type:** Only YouTube Video Cards are supported as of the Yokohama release. * **Template:** Visual layout representation of the video card. * **Map Data to Fields:** Fields include Title, Title Link, Description, and YouTube Video ID, which is crucial for linking the video. * **Navigation Button:** Includes a default label ("Got it") that can be customized to fit the conversation. * **Node Conditions:** Allows conditional visibility based on user interaction or predefined logic. * **Channel Support:** Displays may vary across different channels like Web UI, Mobile UI, Microsoft Teams, and Slack. ## Key Outcomes By utilizing the Video bot response control, ServiceNow customers can effectively guide users through video content, ensuring they have the necessary information before proceeding. This control enhances the user experience by offering a seamless way to integrate video resources within conversations, which is particularly useful for training or informational purposes. Use the Video bot response control in a Virtual Agent topic to include a video in the conversation. The Video bot response control includes a navigation button, which gives users time to watch the video. If you want the user to the watch the video before continuing with the conversation, use this navigation button. When users have finished watching the video, they can select the navigation button to continue with the conversation. Note: Topic authors can also use the [Card bot response control](https://servicenow-prod.fluidtopics.net/w4TRyRs4YqQe0tTN~bTnvQ "Use the Card bot response control in a Virtual Agent topic to upload and display selected information from a record on your instance, along with rich content, such as a video or image.") to include a video in conversations. However, the Card bot response control doesn't include the navigation button, which gives users time to watch the video. ## Video bot response control properties {#va-video-bot-response__section_xwb_mgn_pdb} {#va-video-bot-response__table_nff_y1b_3db__entry__2} | Property | Description | |-|-| | Node name | Name that identifies this video bot response control node in the topic flow. | | Card type | Type of card. Select YouTube Video Card. Note: In the Yokohama release, only YouTube video cards are supported. | | Template | A visual representation of the layout of the video included in the card. | | Map data to fields on the card | Fields that correspond to the numbers shown on the template. These fields are the following: * Title: Title of the card. * Title Link: URL to any relevant content. * Description: Description the card, such as the topic the video addresses. * YouTube Video ID: Unique identifier for the video used in the card. This identifier is the string following the equal sign (=) at the end of the video's URL path. For example, in the path shown below, the video identifier is FVgtjdEOa5M. ![In the URL www.youtube.com/watch?v=FVgtjdEOa5M, the video identifier is FVgtjdEOa5M.]() ![In this URL, the video identifier is the video ID in curly brackets.]() {#va-video-bot-response__ul_ydr_qx5_v4bzzz} | | Advanced || | Navigation button label | Navigation button used to continue with the conversation. By default, the button is labeled Got it, but you can change it. For example, you change the label to Continue. Users select this navigation button in the chat window to continue with the conversation. | | Hide this node || | Conditionally show this node if | No-code condition statement or low-code script that specifies a condition for presenting this node in the conversation. The condition must evaluate to true. | | Node Conditions | Expression logic to specify a condition for presenting this topic to users. The condition must evaluate to true. You can set this field using either the condition builder or a script. * Condition: Use the condition builder to add or edit conditions. * Script: Use the script editor to create or edit a script that contains a condition statement. {#va-video-bot-response__ul_epq_klr_2nb} | [ ] {#va-video-bot-response__table_nff_y1b_3db} ## Channel support {#va-video-bot-response__section_fb1_s5w_tsb} Note: The way the Video bot response displays videos may vary across channels. For example, the video display you see in Slack messages may be different from what you see on Microsoft Teams or Workplace from Facebook. Also, if an embedded player is supported on that channel, the player is included in the display. For more information about channels, see the documentation for the channel you're using. {#va-video-bot-response__table_ttn_s5w_tsb__entry__3} | Channel | Support | Constraints | |-|-|-| | Web UI | Supported | None | | Mobile UI | Supported | None | | Now Assist panel | Not supported | Not applicable | | Microsoft Teams | Supported | The video control displays a thumbnail image of the video that users select to open the video in their preferred web browser. | | Slack | Supported | Conversational Integration with Slack version 2.0.0 and later. The video control displays a thumbnail image of the video that users select to open the video in their preferred web browser. | | Workplace | Supported | None | | Facebook Messenger | Not supported | Not applicable | | SMS Twilio | Not supported | Not applicable | | LINE | Not supported | Not applicable | | WhatsApp | Not supported | Not applicable | | Apple Messages for Business | Not supported | Not applicable | | Alexa (Voice) | Not supported | Not applicable | [Table 1. Channel support for the Video bot response control] {#va-video-bot-response__table_ttn_s5w_tsb} ## Example Video bot response control {#va-video-bot-response__id_k4r_bpc_54b} Note: Virtual Agent Designer controls may display and function differently in other channels. {#va-video-bot-response__id_irz_szc_54b__entry__2} | Response properties | Card output | |-|-| | Figure 1. Video bot response control basic properties | Figure 2. Video bot response output on the chat widget with the navigation button | | Figure 1. Video bot response control basic properties | Figure 3. Video bot response output on the chat widget without the navigation button | [ ] {#va-video-bot-response__id_irz_szc_54b}