---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Activate the Google Dialogflow ES service and enable it in your instance

# Activate the Google Dialogflow ES service and enable it in your
instance {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
When you activate the Google Dialogflow ES service in the Open NLU
Drivers \[open_nlu_driver\] table, the service becomes available as an option in Virtual Agent NLU settings.

## Before you begin

Role required: admin

## Procedure

1. Navigate to All, and then enter <kbd class="ph userinput">open_nlu_driver.list</kbd> in the filter.
2. In the Open NLU Drivers table, locate the Google Dialogflow ES Script record.
3. In the Active column, set the value to true.  
4. To enable NLU in your instance, navigate to Conversational InterfacesSettings, and then do the following:
   1. Click Virtual Agent.
   2. Under Natural Language Understanding (NLU), click View Settings.
   3. Slide the Activate toggle switch to enable Natural Language Understanding.
   4. In the NLU service provider list, select Google Dialogflow ES - Script.
   5. If you plan to use language-specific NLU models, enable the languages in the Supported NLU Languages list.  
      A language is enabled if the Enabled column displays true. For more information, see [Enable NLU languages in Virtual Agent settings](https://servicenow-prod.fluidtopics.net/ISpc_5A2sfR0MscKI3exzQ "If you plan to use language-specific NLU models, you must enable the installed languages in the Supported NLU Languages list. A language is enabled if the Enabled column displays true. English language is enabled by default.").
   6. Click Save.
   {#activate-ggl-df-es-service__substeps_sbd_kqb_23b}

## Result

Google Dialogflow ES is the NLU service provider for your
instance.
**Previous topic:** [Generate a Java Keystore (JKS) file and configure security on your ServiceNow instance](https://servicenow-prod.fluidtopics.net/pXrAiazqQd4PKprK3vU38Q "To use Google Dialogflow as your NLU provider for Virtual Agent, use the private key you downloaded to generate a JKS file and set up authentication in your ServiceNow instance.")  
**Next topic:** [Test Virtual Agent with Google Dialogflow ES NLU in Virtual Agent Designer](https://servicenow-prod.fluidtopics.net/sGbSqdwkDBduWS4m5NsnlQ "Test topic discovery with Google Dialogflow and Virtual Agent in the Virtual Agent Designer interface.")

*[\>]: and then