---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Installing Conversational Interfaces components

# Installing Conversational Interfaces components {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Conversational Interfaces Home page to install Virtual Agent and related plugins. Once installed, select a card to customize your bot or set up Agent Chat.
If you've never installed Virtual Agent, the Conversational Interfaces console prompts you to do so first. The layout of the Home page may vary, depending on which features you have installed and configured.

Install Virtual Agent
:   To begin, you must install the Virtual Agent plugin. Select Get Virtual Agent plugin to install it.

Get pre-built bot topics

:   Activate plugins that provide the pre-built topic conversations you want to use to handle common user requests. For example, IT-related support issues, such as resetting a password or HR-related issues such as requesting a leave of
    absence. For more information, see [Prebuilt Virtual Agent topics, topic blocks, and ServiceNow NLU models](https://servicenow-prod.fluidtopics.net/QuXjCrDl25lOWt2b8K3Yeg "Prebuilt Virtual Agent conversations (topics), reusable topic blocks, and ServiceNow NLU models are available for the Virtual Agent platform and various business applications, such as Customer Service Management, HR Service Delivery, IT Service Management, and more.").

:

Here's what you can do next

:   Explore popular Virtual Agent settings from the Conversational Interfaces Home page. Next steps typically include branding your bot, adding it to a portal that your users can access, and creating conversations in Virtual Agent Designer.

:   Before implementing your Conversational Interfaces, take some time to ask and answer a few important questions meant to help you envision the Conversational Interfaces experience you need and want for your business. Browse the Get the essentials for your Virtual Agent section for more options.

Set up Agent Chat
:   Activate and set up Live Agent support. Set up agent names and avatars, set agent status messages, and determine whether agents can view user chat history.
:

Install Sidebar

:   Provide live agents with a way to collaborate with others while they work on a Workspace record.

Bot Accelerator progress panel

:   The progress panel quickly shows you what has been configured and what tools remain unconfigured or inactive.