---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Hide a topic recommendation

# Hide a topic recommendation {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can choose to ignore a topic recommendation by hiding it. Doing so hides it for
everyone on the instance. You can still view hidden recommendations and show it again
later.

## Before you begin

Role required: virtual_agent_admin or admin

## About this task

Topic recommendations are hidden only when View is set to
All (aggregate view). Hidden recommendation cards will
still display when View is set to By Source. The status on the card is Hidden.

![When the view is set to By Source, hidden topic recommendation cards display with a status of Hidden.]()

## Procedure

1. Navigate to AllConversational InterfacesVirtual AgentTopic Recommendations.
2. Select the info icon ![Info icon.]() to open the overlay card for a topic that has a New status.
3. Select Hide.

## Result

The recommendation is hidden from the list. To view hidden recommendations, slide the
Show hidden toggle switch to enable it.

To return a recommendation's status to New, select the info icon ![Info icon.]() to open the overlay card for the topic, and then select Don't hide.

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