---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Create a new user for a branded bot

# Create a new user for a branded bot {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The default branding configuration includes the Virtual Agent bot,
which has a ServiceNow avatar. To create a new bot with your own
branding, create an active user profile for the bot and link it to a Live
Profile.

## Before you begin

Role required: admin

## About this task

If you want to create a new branded bot, create an active user profile for each bot
in the User \[sys_user\] table. Then create a bot profile record by adding this user
to the Live Profile \[live_profile\] table.

## Procedure

1. Create a user for the bot.  
   Include an image (avatar) for your bot when you create the user. Also ensure that the user is active.
2. Navigate to All, and then enter <kbd class="ph userinput">live_profile.list</kbd> in the filter.
3. Select New.
4. On the form, fill in the fields.  
   {#ci-create-new-branded-bot__table_mky_2ts_stb__entry__2}

   | Field | Description |
   |-|-|
   | Name | Unique name for the bot profile. |
   | Type | Type of live profile. Select User. |
   | Document | Table associated with the profile. 1. Select the Search icon ![Search icon.](). 2. In the Select the document dialog box, specify the following information: * Table name: Select User \[sys_user\]. * Document: Select the name of the user you created for the bot. {#ci-create-new-branded-bot__ul_wtg_rct_stb} 3. Select OK. {#ci-create-new-branded-bot__ol_eft_mct_stb} |
   | Photo | Image (avatar) for the bot profile. |
   | Description | Text that describes the live profile. |
   [ ]

   {#ci-create-new-branded-bot__table_mky_2ts_stb}
5. Select Submit.

## Result

You can associate the bot profile with a new branding configuration. For details, see
[Set up your Virtual Agent bot's branding](https://servicenow-prod.fluidtopics.net/0kXs7PWGK1wGMa~MooDomw "Create different Virtual Agent branding configurations for the various organizations that use your instance. These configurations apply to the web-based chat and mobile clients only.").