---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Enable NLU languages in Virtual Agent settings

# Enable NLU languages in Virtual Agent settings {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If you plan to use language-specific NLU models, you must enable the installed
languages in the Supported NLU Languages list. A language is enabled if the
Enabled column displays true. English language is enabled by
default.

## Before you begin

Activate the ServiceNow plugin for each language you want to support. For more information, see Activate a language.

Role required: virtual_agent_admin or
admin

## Procedure

1. Navigate to AllConversational InterfacesSettings.
2. Click Virtual Agent.
3. Under Natural Language Understanding (NLU), click View settings.
4. Find the languages in the Supported NLU Languages list.
5. If the Enabled column displays false for a language, select the link to open the language NLU properties.  
   For example, in the following image, German, Portuguese, and Japanese are not enabled.
6. Select the Enabled check box.
7. Click Save.

*[\>]: and then