---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Language support for NLU services

# Language support for NLU services {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Entity extraction is supported on ServiceNow® NLU models for specific
languages only. The remaining languages support intent matching only. If you are using IBM Watson Assistant or Microsoft LUIS, supported languages
vary.
You can see the list of currently supported languages in the Open NLU Driver Languages
\[open_nlu_driver_language\] table.

The VA NLU Languages \[sys_cs_nlu_language\] table lists the languages that are currently
enabled in Virtual Agent.  
Note:  
If you choose a language that doesn't support full entity extraction, an error message appears.

For unsupported language codes, you can specify a fallback language for NLU prediction. For
example, if a user's language detected language is Mexican Spanish (es-mx), you can specify
Spanish (es) as the fallback language, if it is enabled on your instance. For more
information, see [Specify a fallback language for locale-specific languages and NLU prediction](https://servicenow-prod.fluidtopics.net/Uo2s8Hw1oO4N~MuaUHoS1Q "Provide language locale support by specifying a fallback language for Virtual Agent to use for topics, keywords, and NLU prediction. For example, the ServiceNow platform doesn't support Mexican Spanish (mx-es), but it does support Spanish (es), which you can designate as the fallback language for a better user experience."). You
can also enable Dynamic Translation for Virtual Agent. For details,
see .  
Note:  
This content focuses specifically on NLU language support. For more information on LLM language support for Now Assist in Virtual Agent, see .
{#language-support-nlu-services__table_tkk_ymg_fpb__entry__2}

| Service | Supported languages |
|-|-|
| ServiceNow NLU | For intent matching and entity recognition: * English * French * German * Japanese * Spanish {#language-support-nlu-services__ul_ctc_hpg_fpb} For intent matching only: * English * Chinese (Simplified) * Danish * Dutch * Finnish * French * French (Canadian) * German * Italian * Japanese * Korean * Norwegian * Polish * Portuguese (Brazilian) * Spanish * Swedish {#language-support-nlu-services__ul_odr_ypg_fpb} |
| IBM Watson Assistant | * English * Chinese (Simplified) * Dutch * French * German * Italian * Japanese * Korean * Portuguese * Spanish {#language-support-nlu-services__ul_qcd_rqg_fpb} |
| Microsoft LUIS | * English * Chinese (Simplified) * Dutch * French * French (Canadian) * German * Italian * Japanese * Korean * Portuguese (Brazilian) * Spanish * Turkish {#language-support-nlu-services__ul_rln_yqg_fpb} |
| Google Dialogflow ES | * English * Chinese (Simplified) * Chinese (Traditional) * Dutch * Finnish * French * French (Canadian) * German * Italian * Japanese * Korean * Norwegian * Polish * Portuguese * Portuguese (Brazilian) * Russian * Spanish * Swedish * Thai * Turkish {#language-support-nlu-services__ul_d2s_r15_2tb} |
[Table 1. Supported NLU languages]

{#language-support-nlu-services__table_tkk_ymg_fpb}