---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Using ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect

# Using ServiceNow
Virtual Agent as a secondary bot with Virtual Agent
Bot Interconnect {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Virtual Agent
Bot Interconnect enables you to use ServiceNow®
Virtual Agent as the primary bot with a ServiceNow
Virtual Agent secondary bot.

## Prerequisites {#using-sn-secondary-bot-with-sn-primary__section_j35_dvl_lsb}

In order to configure ServiceNow Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, you require the following setup:

* Two Yokohama ServiceNow instances.
* On the primary instance: Virtual Agent Bot Interconnect Store application
* On the secondary instance:
  * Virtual Agent API v3.8.x or later
  * Virtual Agent API on the secondary instance must be in synchronous mode or asynchronous mode.
  {#using-sn-secondary-bot-with-sn-primary__ul_pvq_wdf_xvb}
{#using-sn-secondary-bot-with-sn-primary__ul_qjn_n3d_3sb}
1. [Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode](https://servicenow-prod.fluidtopics.net/O5YOweouQUxqzGTFN0erkg)  
   Use ServiceNow Virtual Agent as a secondary bot in synchronous or asynchronous mode with Bot Interconnect.
2. [Create a connection and credential in Virtual Agent Bot Interconnect](https://servicenow-prod.fluidtopics.net/eqSslTXarX33HCC3iohiUw)  
   To use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, configure the connection and credential records in the Bot Interconnect (primary) instance.
3. [Create an auth token in the ServiceNow secondary instance](https://servicenow-prod.fluidtopics.net/aRpQ7XifhIG7utPw59Q3cQ)  
   To use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, create an authentication token in the secondary instance.
4. [Create a Virtual Agent Bot Interconnect shell topic to call Virtual Agent secondary topics](https://servicenow-prod.fluidtopics.net/ODdZ8UuJzXi_HAq5IeBo3g)  
   To use ServiceNow® Virtual Agent as a secondary bot with Virtual Agent Bot Interconnect, you must create at least one shell topic in Bot Interconnect.
5. [Enable live agent connection on the primary instance](https://servicenow-prod.fluidtopics.net/Obu8E0bf3KwDItilSSC5ig)  
   Enable live agent connection on the primary instance to route an interaction to a live agent on the secondary instance.
6. [Debug Virtual Agent Bot Interconnect with a ServiceNow Virtual Agent secondary bot](https://servicenow-prod.fluidtopics.net/oryKIM1fhML~eY3Lbr_RSw)  
   Debug Workflow Studio executions of your Virtual Agent Bot Interconnect and Virtual Agent secondary bot integration.