---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrating Virtual Agent with WhatsApp

# Integrating Virtual Agent with
WhatsApp {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Engage with requesters who prefer the WhatsApp messaging app to interact
with your business. Requesters include customer contacts and consumers.

## Request apps on the Store {#messg-whatsapp-twilio__section_nms_plv_5mb}

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).{#messg-whatsapp-twilio__inline-send-to-store}

## Overview of Integrating Virtual Agent with WhatsApp {#messg-whatsapp-twilio__section_tbk_1qz_2mb}

Enable requesters to interact on WhatsApp chat with a virtual agent or live agent using the ServiceNow®
Conversational Integration with WhatsApp (powered by Twilio) application. The application connects a requester with a virtual agent or live agent using your company's WhatsApp-enabled Twilio phone number. To get started with the Conversational Integration with WhatsApp (powered by Twilio) application, see [Configure Conversational Integration with WhatsApp (powered by Twilio)](https://servicenow-prod.fluidtopics.net/b4Q8vqNJ1pQsbjHB89t~Ig "Install and set up the Conversational Integration with WhatsApp (powered by Twilio) application to enable requesters to interact with virtual and live agents.").
* **[Using Conversational Integration with WhatsApp (powered by Twilio)](https://servicenow-prod.fluidtopics.net/APgIewcK18~5X1Hz7GePNQ)**   
  Enable a requester to converse with an agent at their convenience using the WhatsApp chat conversations through Virtual Agent.
* **[Integrating the WhatsApp messaging app with other applications](https://servicenow-prod.fluidtopics.net/oVSKdQhKz4mLr5cpXQa52w)**   
  Other ServiceNow applications and features can use the Conversational Integration with WhatsApp (powered by Twilio) application.