---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure Conversational Integration with Alexa

# Configure Conversational Integration with Alexa {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install and set up the Conversational Integration with Alexa application to
enable users to interact with a virtual agent.

Configure Conversational Integration with Alexa to enable interaction with Virtual Agent through the Alexa voice interface.

1. To install Conversational Integration with Alexa, see [Install Conversational Integration with Alexa](https://servicenow-prod.fluidtopics.net/bXW3wJ5bLhmsaxwYWOCM1g "You can install the Conversational Integration with Alexa application (sn.va.alexa) if you have the admin role. The application installs the related ServiceNow Store applications and plugins if they are not already installed.").
2. To set up Conversational Integration with Alexa, see [Set up Conversational Integration with Alexa](https://servicenow-prod.fluidtopics.net/NlzMuYjfqdi2OVUAVFHR2Q "Set up the Conversational Integration with Alexa application so that you can engage customers in conversations with bots.").
3. To modify the Virtual Agent settings for the best voice chat experience with Alexa, see [Fine-tune Virtual Agent settings and topics for the best Alexa voice chat experience](https://servicenow-prod.fluidtopics.net/2aG~8E93QEms4qm56DKb4A "Fine-tune your Virtual Agent settings and topics provided by the Virtual Agent Designer for the best voice chat experience with Alexa.").
{#configure-amazon-alexa__ol_l2t_2pv_zqb}