---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Set up and configure the conversational SMS Integration with AWS End User Messaging application

# Set up and configure the conversational SMS Integration with AWS End User Messaging application {#ariaid-title1}

Release version: Yokohama  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Integrate Conversational SMS with AWS End User Messaging to enable customers to chat with live or virtual agents  
To set up an integration between SMS and AWS End User Messaging, complete the following steps.{#set-up-conversational-sms-integration-with-amazon__table_trs_dnr_ydc__entry__1}

|   |
|-|
| [Set up SMS End User Messaging Service and AWS resources](https://servicenow-prod.fluidtopics.net/zAqinZOt_BkIHYBoNlyu9A "Set up conversational SMS with Amazon Web Services (AWS) end user messaging to enable customers to seamlessly talk to virtual or live agents.") |
| [Set up SMS integration on ServiceNow instance](https://servicenow-prod.fluidtopics.net/0BabpwZTlVJTz3~Z5sblQQ "Set up conversational SMS on a ServiceNow instance to enable customers to seamlessly talk to virtual or live agents.") |
[Table 1. Setup steps for SMS integration with AWS End User Messaging]

{#set-up-conversational-sms-integration-with-amazon__table_trs_dnr_ydc}
* **[Set up SMS End User Messaging Service and AWS resources](https://servicenow-prod.fluidtopics.net/zAqinZOt_BkIHYBoNlyu9A)**   
  Set up conversational SMS with Amazon Web Services (AWS) end user messaging to enable customers to seamlessly talk to virtual or live agents.
* **[Set up SMS integration on ServiceNow instance](https://servicenow-prod.fluidtopics.net/0BabpwZTlVJTz3~Z5sblQQ)**   
  Set up conversational SMS on a ServiceNow instance to enable customers to seamlessly talk to virtual or live agents.