---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Integrating Now Assist in Virtual Agent with Microsoft Teams

# Integrating Now Assist in Virtual Agent with Microsoft Teams {#ariaid-title1}

Release version: Yokohama  
Updated August 19, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Now Assist in Virtual Agent uses large language models (LLMs) and generative AI to improve the deflection rates and reduce the amount of time-consuming work that Natural Language Understanding (NLU) topic discovery once
required.

Now Assist in Virtual Agent is available through portals on the chat widget, the mobile app, and Microsoft Teams. To integrate Now Assist in Virtual Agent with Microsoft Teams, see [Configuring assistants overview](https://servicenow-prod.fluidtopics.net/Iq8pGh6Fvy4~YMEuJyerJQ "Use Assistant Designer to build and optimize large language model (LLM) assistants for your conversational needs. Assistant Designer is a centralized assistant administrator experience that allows you to create and manage both chat and voice assistants."). In step 3 of the procedure to [Configuring assistants overview](https://servicenow-prod.fluidtopics.net/Iq8pGh6Fvy4~YMEuJyerJQ "Use Assistant Designer to build and optimize large language model (LLM) assistants for your conversational needs. Assistant Designer is a centralized assistant administrator experience that allows you to create and manage both chat and voice assistants."), you can choose where to display Virtual Agent. Select Microsoft Teams.  
Now Assist in Virtual Agent with Microsoft Teams relies on AI Search fallback topics. Within AI Search fallback topics, two types of results can appear:

1. Genius Results: Catalog items (conversational and non-conversational) and knowledge base articles (single-turn and multi-turn Q\&A).  
   Figure 1. Genius Results for catalog items and knowledge base articles
2. Regular search results (multi-link outputs in conversations).

For more information, see [Exploring Now Assist in Virtual Agent](https://servicenow-prod.fluidtopics.net/FZmMbBOsFcgRJOZ3fox9nQ "Now Assist in Virtual Agent uses large language models (LLMs) and generative AI skills to improve deflection rates and reduce the amount of time-consuming work that Natural Language Understanding (NLU) topic discovery requires.") and [Virtual Agent feature support in Microsoft Teams conversations](https://servicenow-prod.fluidtopics.net/ZQ32ApNp2zo5fexgMCVwMA "The Microsoft Teams app supports Virtual Agent features, such as Virtual Agent Designer controls for creating conversations, notifications, AI Search results, and more.").