---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Configure Conversational Integration with Apple Messages for Business

# Configure Conversational Integration with Apple Messages for Business {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install and set up the Conversational Integration with Apple Messages for Business application to enable requesters to interact with virtual and live agents.  
This task provides the general steps to integrate Apple Messages for Business with your ServiceNow instance using the Conversational Integration with Apple Messages for Business application.

1. [Install Conversational Integration with Apple Messages for Business](https://servicenow-prod.fluidtopics.net/a1JI74Dc8FakK2NyjscjEw "Install the Conversational Integration with Apple Messages for Business so that your business can interact with requesters on the Apple Messages for Business app. The application installs related ServiceNow Store applications and plugins if they are not already installed.").
2. [Set up the integration on Apple Messages for Business](https://servicenow-prod.fluidtopics.net/SflqQNv5lM0FhR2mRrrqgg "To integrate Apple Messages for Business with your ServiceNow instance, you need to set up your Apple Messages for Business account, and then link your Apple Messages for Business messaging service provider account to your ServiceNow instance.").
3. [Capturing information from a user in a Apple Messages for Business chat conversation](https://servicenow-prod.fluidtopics.net/KkqJIWxifVTT_BtJfgMQug "Virtual Agent Designer is a diagram tool for creating and managing topics, which are blueprints for conversations between a virtual agent and user.").
4. Enable authentication with your Identity Provider (IdP) by configuring the [OAuth setup for Apple Messages for Business](https://servicenow-prod.fluidtopics.net/iJ3Gmag0lWU_2eZQXYHogA "Integrate your Identity Provider (IdP) with Apple Messages for Business using OAuth2 authentication.")
5. Enable Apple Pay on Apple Messages for Business interactions.
   * Refer to the [Apple documentation](https://register.apple.com/resources/messages/msp-rest-api/type-interactive#apple-pay-message) for details about configuring your Apple merchant account.
   * Refer to [Complete the Payment Provider Configuration](https://servicenow-prod.fluidtopics.net/pDenA3kxywsIRuH8O~TkXQ "Fill out the information in the Payment Provider Configuration table to connect your payment provider information to your ServiceNow instance.") to to connect your payment provider information to your ServiceNow® instance.
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