---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Install the Conversational Integration with Slack

# Install the Conversational Integration with Slack {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
You can install the Conversational Integration with Slack (sn_va_slack)
application if you have the admin role.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* If you're using an earlier release of Virtual Agent, you must upgrade to the Yokohama release to use the features supported in this channel integration.
* Conversational Integration with Slack requires the Glide Virtual Agent plugin (com.glide.cs.chatbot) to activate full functionality in Virtual Agent or the Virtual Agent Lite plugin (com.glide.cs.chatbot.lite) to activate a limited version of Virtual Agent. Activate the appropriate plugin before you install the integration.
* Install the Conversational Integration with Slack app from the ServiceNow® Store.  
  Important:  
  Installing the Conversational Integration with Slack app from the ServiceNow Store activates the app for integration on your ServiceNow instance. If you have not installed the integration app, the Slack app is listed in the Available Channels section.  
  Figure 1. Channels and integrations page before Conversational Integration with Slack apps is installed

  After you install the Conversational Integration with Slack
  plugin (sn_va_slack), Slack is seen in the Integrations
  section, and you can proceed with the configuration.

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Role required: virtual_agent_admin and external_app_install_admin or admin

## About this task

Review these guidelines for using Virtual Agent with Slack or with Slack Enterprise Grid.

* The Slack app creates a one-to-one association between the ServiceNow instance that you are installing from and the Slack workspace in which the integration runs.
  * Use a separate Slack workspace for each instance that you plan to install the integration in.
  * If you use a non-production instance for testing, use a Self-configured bot.For more information, see [Integrate ServiceNow instance with Self-configured bot](https://servicenow-prod.fluidtopics.net/ue1SmCqsv1a07xdGhCjE4Q "Add the Self-configured bot to your ServiceNow instance to complete the integration with Slack.").

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* Slack Enterprise Grid -- If you have Slack Enterprise Grid workspaces, your end users can move between workspaces and use the Virtual Agent bot from any workspace.
  * If you use a non-production instance for testing, use a workspace in a different grid or use a non-grid workspace.
  * After installing this store release:
    * Your messaging users are automatically linked to their ServiceNow accounts.
    * If you clone an instance for non-production testing, be sure to run the installation again on the cloned target.
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## Procedure

1. Navigate to AllConversational InterfacesSettings.
2. In General Settings under Channels and integrations, click View All.
3. On the Channels and integrations page, in the Slack tile, click Get Slack plugin.  
   You are redirected to the Conversational Integration with Slack ServiceNow Store page.
4. On the top right corner for the screen, click Get.  
   Note:  
   You must be logged into the ServiceNow Store portal to get the plugin.
5. On the Conversational Integration with Slack ServiceNow Store page, click Request Install.
6. On the Request Install screen, provide the Instance Name and Reason for request.  
   You can also validate the instance that you provided by clicking Validate Instance.
7. Click Request.  
   A message pops up on the Request Install screen that your request has been auto approved.
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## What to do next

[Integrate ServiceNow Virtual Agent with Slack](https://servicenow-prod.fluidtopics.net/RRPx5ECOUAURtumiAMjzDQ "Add the Virtual Agent bot to your ServiceNow instance to integrate with Slack.").

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