---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Using the Conversational Interfaces Diagnostic Tool

# Using the Conversational Interfaces Diagnostic Tool {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the tool to diagnose general Conversational Interfaces errors and system property settings, as well as issues with Microsoft Teams and Advanced Work Assignment configuration.
* **[Diagnose Conversational Interfaces errors](https://servicenow-prod.fluidtopics.net/k2TvM3fcIQoOxys6voICTQ)**   
  Use the Conversational Interfaces Diagnostic Tool to resolve issues related to conversational interfaces such as error messages and system property issues before reaching out to Now Support.
* **[Diagnose Microsoft Teams configuration issues](https://servicenow-prod.fluidtopics.net/8m6jlE5DKOd9mNrf~8RSVg)**   
  Use the Conversational Interfaces Diagnostic Tool to identify and help solve Microsoft Teams configuration issues before reaching out to Now Support.
* **[Diagnose Advanced Work Assignment configuration issues](https://servicenow-prod.fluidtopics.net/g3hrxHSSXZMiQPKX5IMB~g)**   
  Use the Conversational Interfaces Diagnostic Tool to identify and resolve common Advanced Work Assignment (AWA) configuration issues before reaching out to Now Support.