---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

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workflow :

    - Platform


---

# Using Google Dialogflow as a secondary bot with Virtual Agent Bot Interconnect

# Using Google Dialogflow as a secondary bot with Virtual Agent
Bot Interconnect {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
With Bot Interconnect, you can use ServiceNow®
Virtual Agent as the primary bot with a Google Dialogflow secondary
bot. All of the skills and topics available to Google Dialogflow are made available
to and executable from channels that are configured for ServiceNow®
Virtual Agent.

## Prerequisites {#using-va-api-ggl-dialogflow__section_h2t_d1d_3sb}

This bot configuration requires the following:

* A Yokohama ServiceNow instance
* Virtual Agent Bot Interconnect Store application
* A Google Dialogflow account
{#using-va-api-ggl-dialogflow__ul_qjn_n3d_3sb}
1. [Create a new agent in Google Dialogflow](https://servicenow-prod.fluidtopics.net/HbCrHvlD408CCFZ3WhmrNw)  
   To use Google Dialogflow with Virtual Agent Bot Interconnect, you must first create a new agent in Google Dialogflow.
2. [Create a service account and private key for the Google Dialogflow project](https://servicenow-prod.fluidtopics.net/akDWGdorzwkheizzjsqXlA)  
   To use Google Dialogflow with Virtual Agent Bot Interconnect, the second step is to create a service account and private key for the new agent in Google Dialogflow.
3. [Generate a Java Keystore file from the JSON private key file](https://servicenow-prod.fluidtopics.net/Oaiw4oahVrJAydRUasbPqg)  
   To use Google Dialogflow with Virtual Agent Bot Interconnect, the third step is to generate a JKS file from the JSON private key you created in the previous step.
4. [Configure connections to Google Dialogflow in your Virtual Agent Bot Interconnect instance](https://servicenow-prod.fluidtopics.net/1~AjVoq7t4aYHTflssyFUA)  
   To use Google Dialogflow with Virtual Agent Bot Interconnect, the fourth step is to configure the connection in your ServiceNow® instance.
5. [Create a Virtual Agent Bot Interconnect shell topic to call Google Dialogflow topics](https://servicenow-prod.fluidtopics.net/09WhSMqN8KrMqHGOzQBsCw)  
   To access topics in the Google Dialogflow secondary bot, you must create at least one Virtual Agent Bot Interconnect topic.