---
sourceDocument: Yokohama Conversational Interfaces
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/conversational-interfaces

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Conversational Interfaces

ft:clusterId :

    - convint

bundleId :

    - convint

workflow :

    - Platform


---

# Activate AI Search for Virtual Agent

# Activate AI Search for Virtual Agent {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Once activated, AI Search configurations that are part of the Virtual Agent default chat experience become available. The AI Search Fallback setup topic controls the AI Search experience.

## Before you begin

Role required: admin or virtual_agent_admin

## About this task

The default chat experience is defined in the Custom Greetings and Setup settings area in the Conversational Interfaces admin console. The default experience uses the AI Search Fallback setup topic, which requires AI Search to be activated for Virtual Agent. You can request AI Search from the Conversational Interfaces admin console Home page.

## Procedure

1. Navigate to AllConversational InterfacesHome.
2. On the Home page, find the Request AI Search tile, and select Request AI Search.  
3. On the page that opens, select Request AI Search to request provisioning.

## Result

Your request will be processed. Once activated, enable the AI Search Fallback setup topic in the default or a custom chat experience. For instructions on configuring a chat experience, see [Setting up chat experiences for Virtual Agent users](https://servicenow-prod.fluidtopics.net/PZtZdH0sCnoPnRgUx6lX2A "Create different chat experiences for your end users based on the context in which they initiate a conversation with Virtual Agent.").

If you want to customize the Virtual Agent
AI Search results that are generated for your users, see [Create a custom AI Search experience for Virtual Agent conversations](https://servicenow-prod.fluidtopics.net/Vgi9QXXCh63hhNLw_g0fhA "Define a custom AI Search experience in a conversation using the AI Search topic block. You create a Search Application Configuration used by the topic block to control the AI Search results returned in the conversation. Or you can use the Search Application Configuration to control AI Search results in a custom chat experience.").

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