RPA Hub Workspace
Summarize
Summary of RPA Hub Workspace
ServiceNow® RPA Hub Workspace is a web-based platform designed for managing ServiceNow robots that execute business processes. Users can utilize both attended and unattended robots to create, monitor, manage, and deploy a digital workforce. Access the RPA Hub Workspace via two navigation paths: All > Robotic Process Automation > RPA Hub Workspace or Workspaces > RPA Hub Workspace.
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Key Features
- Dashboard Components: The RPA Hub provides a comprehensive overview of the digital workforce with scorecards, lists, and reports.
- Bot Process Summary: Visualize incident records related to bot processes and review robot states in the Insights section.
- Robot Utilization: Analyze the performance of attended and unattended robots over time.
- Process Jobs Summary: Monitor job statuses, including abandoned and successful jobs, with trend reports reflecting performance over time.
- Queues Summary: Track pending work items and average handling times through bar charts.
- Top Business Applications: Identify the most utilized business applications by RPA bots in the last week.
- License Utilization: Review the usage of unattended and attended robot licenses.
- Configuration Tools: Easily configure bot process records, create robots, and set up filtered lists for personal monitoring.
- Help Center: Access relevant information and help topics directly from the workspace interface.
- Dark Theme: Option to switch to a dark mode to reduce eye strain.
Key Outcomes
By leveraging the RPA Hub Workspace, ServiceNow customers can efficiently orchestrate their robotic processes, monitor performance, and gain insights into their digital workforce. This platform enhances operational efficiency, allowing for better resource allocation and improved business process execution.
Learn about the digital workforce that you can manage all from the RPA Hub Workspace.
RPA Hub Workspace overview
ServiceNow® RPA Hub Workspace is a web-based platform that helps you orchestrate ServiceNow robots to execute ongoing business processes. Use attended and unattended robots in your environment to create, monitor, manage, and deploy a digital workforce.
- By navigating to and then selecting the home icon (
). - By navigating to .
- Bot process summary
- Vertical bar charts of the incident records that involve bot processes or a robot. In the Insights section, view a donut report of robots states. You can also see an overview of the change records associated with the
robots, bot processes, and business applications that are related to the bot processes
- Robot utilization section
- Chart legends of the highest and lowest utilized unattended and attended robots, over a period.
- Process jobs summary
- Donut report of the process jobs by status in the last 24 hours. For example, abandoned, canceled, failed, running, skipped, and success.
- List of the current running process jobs.
- Queues summary
- Vertical bar report of queues with most work items pending, work items status, and Average Handling Time (AHT).
- List of the queues with the work item status.
- Top 5 business applications in the last 7 days
- Vertical bar reports of the top 5 business applications used by the Robotic Process Automation (RPA) bot processes in the last 7 days.
- License utilization
- Semi-donut reports of the license utilization of unattended and attended robots.
You can configure a bot process record and create a robot by selecting the plus icon (
). For more information, see Configuring a bot process record in RPA Hub and Robots in RPA Hub.
Lists view
From the list icon (
), you can configure a bot process record and create a package, shared parameter,
queue, and robot. You can also view the installed RPA plugins, alerts, and process jobs.
You can create your own filtered lists to monitor your digital workforce by configuring My Lists. These lists are only visible to you. For more information, see Create My Lists in workspace.
Help center
Help Center provides users with the information they need, and tells users what they can accomplish while they're using a configurable workspace. Help Center content appears in the right sidebar when the user clicks the help icon. If Help Center content exists for the current UI page, then the help icon has an indicator (
). Multiple help topics for the same page are available in Help Center.
Dark theme
Help alleviate eye strain by switching to a dark theme or mode available in the RPA Hub Workspace for RPA Hub landing page, Robot Calendar, Overview page, and RPA Hub system properties. For more information about the dark theme, see Exploring themes in Next Experience.