Automation Center Overview dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Automation Center Overview dashboard

    The Automation Center Workspace landing page features the Overview dashboard, which provides key insights into your automation activities through scorecards, lists, and reports. ServiceNow customers can access this dashboard via two navigation paths: through All > Automation Center > Automation Center Home > Overview, or through Workspaces > Automation Center Workspace > Overview.

    Show full answer Show less

    Active Automations

    This section details all active automations across various sources, highlighting their business criticality. Customers can filter data by date range, specific automations, or departments to tailor the displayed results. Without filters, all active automations are shown.

    The Active Automations reports include:

    • Deployed automations by business criticality: Visualizes how many automations are highly critical versus less critical, helping prioritize management efforts.
    • Execution summaries by source: Displays execution data from multiple sources like ServiceNow Flow, ServiceNow RPA, and third-party integrations, enabling evaluation of source contributions.
    • Robotic Process Automation (RPA) by source: Shows timelines of RPA data sent to Automation Center, grouped by source.
    • Automations by ServiceNow Flow: Presents timelines of automations using ServiceNow Flow.
    • Document Intelligence (DocIntel): Provides timelines related to Document Intelligence automations.
    • Top 10 applications used: Lists the most utilized business applications associated with automations, helping identify key automation targets.

    Spokes & Transactions

    This section provides insights into spokes and transactions in your instance, accessible to users with snac.automationtechnicaluser or snac.automationadmin roles.

    Key data includes:

    • Total entitled spokes: Number of spokes you are entitled to and have installed.
    • Installed spokes: Spokes currently installed in your instance.
    • Configured spokes: Spokes with configured connections.
    • Total entitled transactions: Total transactions available for use.
    • Consumed transactions: Transactions used to date.
    • Applications with most transactions: Scope applications with the highest transaction usage, filterable by time period (default last month).
    • Spokes with most transactions: Spokes with the highest transaction consumption, also filterable by time period (default last month).

    Future Automations

    This section provides visibility into active automations planned for the future, filterable by department or showing all departments if no filter is applied.

    Reports include:

    • New requests: Automations currently in the New state.
    • Requests by intake source: Grouped by intake sources such as Web, Process Mining, or Service Request.
    • Requests to be deployed: Automations ready for deployment.
    • Most recent requests: Automation requests sorted from newest to oldest.

    The Automation Center Workspace landing page is the Overview dashboard, which contains basic score cards, lists, and reports.

    You can access the Overview dashboard in either of two ways:
    • By navigating to All > Automation Center > Automation Center Home > Overview.
    • By navigating to Workspaces > Automation Center Workspace > Overview.

    Active automations

    Active automations provides details of all the active automations from different sources and their business criticality. You can filter the data to view information within a specific date range, for a specific automation, or for a specific department. After you set the filter, the results will be displayed only for the specified filter. If you don’t set any filter, then data for all active automations is displayed.

    The Active automations section provides reports with the following details in the form of chart.

    Table 1. Active automations
    Section Description
    Deployed automations by business criticality This chart displays data about all active automations. It also provides details about the business criticality of each of the automation. This helps you in understanding how many automations are highly critical and how many aren’t.

    Deployed automations by business criticality
    Executions summaries by source Automation Center supports data from several sources, such as ServiceNow Flow, ServiceNow RPA, and other third-party sources. This chart provides execution summary details of all active automations along with their sources. This information helps you in evaluating from which sources you’re getting data and how many automations from each of the sources are active.

    Executions summaries by source
    Robotic Process Automation (RPA) by source This chart displays the automations for all RPAs grouped by sources. The graph gives details of the time lines when the RPA data was sent to Automation Center.

    Robotic Process Automation RPA by source
    Automations by ServiceNow Flow This chart provides details of the ServiceNow flow automations with the time lines.

    Automations by ServiceNow Flow
    Document Intelligence (DocIntel) This chart provides details of the Document Intelligence automations with the time lines.

    Document Intelligence DocIntel
    Top 10 applications used This graph provides a vertical bar report of the top 10 business applications used. For more information on associating business applications to your automations, see .

    Top 10 applications used

    Spokes & Transactions

    Spokes & Transactions section provides details about the spokes and the transactions that are available on your instance.
    Note:
    To view the data in the Spokes & Transactions section, you need to have the sn_ac.automation_technical_user or sn_ac.automation_admin role.
    Table 2. Spokes & Transactions
    Section Description
    Total entitled spokes Displays the number of spokes that you are entitled and installed in your instance.Total entitled spokes
    Installed spokes Displays the number of spokes that are installed in your instance.Installed spokes
    Configured spokes Displays the number of spokes for which connections are configured in your instance.Configured spokes
    Total entitled transactions Displays the number of transactions that are available for use.Total entitled transactions
    Consumed transactions Displays the number of transactions that you have used.Consumed transactions
    Applications with most transactions Displays the applications (scope applications) with most transactions.

    You can filter the results for specific time period. By default, the last one month's data is displayed.

    Applications with most transactions
    Spokes with most transactions Displays the spokes with most transactions.

    You can filter the results for specific time period. By default, the last one month's data is displayed.

    Spokes with most transactions

    Future automations

    The Future automations section provides details about all active automations that are planned for the future.

    You can filter the data by department. If no department is selected, the data is displayed for all departments.

    Table 3. Future automations
    Section Description
    New requests Displays all automation requests that are in the New state.New requests
    Requests by intake source Displays all automation requests grouped by intake source, such as Web, Process Mining, or Service Request.Requests by intake source
    Requests to be deployed Displays the automation requests ready to be deployed.Requests to be deployed
    Most recent requests Lists the automation requests sorted from most recent to oldest.Most recent requests