Confluence Cloud Spoke

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Confluence Cloud Spoke

    The Confluence Cloud spoke enables ServiceNow customers to automate and manage various Confluence Cloud tasks directly within their ServiceNow instance. It integrates with the Confluence Cloud REST API to handle group management, content searching, and user management activities, streamlining collaboration and administration of Confluence resources.

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    This spoke requires an Integration Hub subscription and an Atlassian site admin account to function. It depends on several Integration Hub plugins, which may require additional licenses if used separately.

    Key Features

    • Account Management: Retrieve accessible Confluence sites based on OAuth token scopes.
    • Content Management: List and query Confluence pages and spaces, filter pages by status (e.g., current, archived), and search content using queries.
    • Group Management: Manage groups and members including looking up all groups, retrieving active users by group, and removing users from groups.
    • User Management: Obtain group memberships for users and report personal data related to specified apps.

    The spoke also adds a Confluence Cloud application module to your instance, specifically for managing groups with access to Confluence products. Group data is stored in dedicated tables that include group names and IDs.

    Practical Implementation Details

    • Modules and Tables: The Confluence Groups module allows specifying groups that manage access to Confluence, focusing user management within those groups.
    • Connection Management: Uses Integration Hub aliases for credentials and connections, simplifying multi-environment management and reducing the need for repeated configuration updates.
    • Version: The latest spoke version is 2.1.1, designed to work with Confluence Cloud REST API.

    Value to ServiceNow Customers

    By leveraging the Confluence Cloud spoke, customers can automate workflows related to Confluence content and user group management from within ServiceNow, enhancing operational efficiency and governance of collaboration tools. The spoke’s integration capabilities reduce manual administration overhead and support compliance through personal data reporting features.

    The Confluence Cloud spoke provides actions to manage groups, group members, and search content in your Confluence Atlassian account.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Confluence Cloud spoke v2.1.1 is the latest version.

    Supported versions

    This spoke was built for the Confluence Cloud REST API.

    Spoke requirements

    Atlassian site admin account

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The Confluence Cloud spoke provides actions to automate Confluence Cloud tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Account Management Look up Accessible Resources Retrieves sites with scopes that are granted by the OAuth token.
    Content Management Look up Pages Stream

    Retrieves a list of pages in a Confluence space.

    Inputs:
    • Page size: Limit number of pages returned per request.
    • Query (Optional): Use query input to filter status of pages (for example, status=archived).

      Values include: current, archived, deleted, and trashed.
    Look up Spaces Stream

    Retrieves a list of Confluence spaces.

    Inputs: Page size.

    Number of Space entries expected to be fetched per page.
    Search Content Retrieves the list of content based on the provided query.
    Group Management Look up Groups Retrieves all groups in the Atlassian account, including default groups.
    Look up Members By Group ID Retrieves all active users within the specified group.
    Remove Member From Group By Group ID Removes a user from the specified group.
    User Management Look up Group Memberships For User Retrieves information about the groups that the user is a member of.
    Report Personal Data Reports a user’s personal data for the specified apps.
    Note:
    This spoke has a Look up User action and Software Asset Management related actions only.

    Spoke module

    The Confluence Cloud spoke adds the Confluence Cloud application to your instance and includes these modules:
    Module Description
    Confluence Groups Enables you to specify the groups that have access to Confluence products. By specifying these groups, you can manage the users within only these groups using the Confluence Cloud spoke.
    Data accessed through these spoke modules is stored in these tables:
    Table Description Fields
    Confluence Groups Displays the list of groups that have access to Confluence products.
    • Group Name
    • Group ID

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the Confluence Cloud spoke.