Components installed with Automation Center

  • Release version: Australia
  • Updated March 12, 2026
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    Summary of Components installed with Automation Center

    Automation Center installation includes various components such as tables, user roles, and scheduled jobs, essential for managing automation processes efficiently. Demo data is also available for this plugin, aiding in testing and familiarization.

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    Key Features

    • Roles Installed:
      • Automation admin: Manages configurations and has CRUD access to all tables.
      • Automation technical user: Handles creation and modification of automation requests, tasks, and resources.
      • Automation business user: Focuses on creating automation requests and managing lifecycle stages.
    • Scheduled Jobs Installed:
      • Purge Executions Data: Deletes older records from the Automation Execution table based on a configurable timeframe.
      • Purge Insights Data: Cleans up older data from insights, also based on a configurable setting.
      • Copy spotlight score into request: Integrates the Spotlight score into automation requests, adjustable only through specific conditions.
    • Tables Installed:
      • Automation Request: Details automation requests.
      • Automation Task: Information on tasks linked to requests.
      • Automation Goal: Details goals that map to multiple requests.
      • Base Robot: Information on the software agents running bot processes.
      • Automation Execution: Stores execution process data.
      • Automation Insight: Contains alert data across Automation Center.
      • Automation Source: Stores vendor-related data.
      • Automation Attribute: Holds cost and time data related to automation processes.
      • Automation Import: Temporarily stores data from REST API imports.

    Key Outcomes

    By utilizing the Automation Center components, ServiceNow customers can streamline their automation management processes, ensure proper role assignments for users, and maintain organized data management practices. This setup empowers users to efficiently create and manage automation requests, tasks, and associated insights, driving improved operational efficiency and decision-making.

    Several types of components are installed with the activation of Automation Center, including tables, user roles, and scheduled jobs.

    Note:
    The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see Find components installed with an application.

    Demo data is available for this plugin.

    Roles installed

    Note:
    To view the Robotic Process Automation (RPA) data, RPA roles are required. For more information about RPA roles, see Components installed with RPA Hub .
    Role title Description Contains roles
    Automation admin

    [sn_ac.automation_admin]

    		 Sets up Automation Center application configurations. Performs all the actions in the Automation Center application. Possesses CRUD access for all tables.
    • sn_ac.automation_business_user
    • sn_ac.automation_technical_user
    • sn_ac.automation_admin
    Automation technical user

    [sn_ac.automation_technical_user]

    		 Creates automation requests, automation sources, automation tasks, automation resources, automation goals, insight rules, and insight triggers. Modifies automation attributes. sn_ac.automation_techincal_user
    Automation business user

    [sn_ac.automation_business_user]

    		 Creates automation requests, automation goals, and updates the automation request life-cycle stages. sn_ac.automation_business_user

    Scheduled jobs installed

    Scheduled job Description
    Automation Center: Purge Executions Data
    Deletes the data in the Automation Execution table only when the following conditions are met:
    • Records that were created ‘X’ days ago. X represents the value defined by the sn_ac.purge_automation_data_in_days system property. Users with the automation admin role can modify this property value. The default value of this property is 14.
    • Records with a state of Cancelled, Complete, or Error.
    Automation Center: Purge Insights Data Deletes the data in the sn_ac_insight system property that was created 'X' days ago. X represents the value defined by the sn_ac.purge_automation_data_in_days system property. Users with the automation admin role can modify this property value. The default value provided of this property is 14.
    Automation Center: Copy spotlight score into request
    Note:
    Available only if Spotlight is installed and enabled.

    Copies the spotlight score into the automation request’s Score field.

    The Schedule | Run to is set to On Demand. It is recommended not to change this setting.

    Note:
    If you change the default spotlight criteria, then after saving the changes made, you must select the Execute Now button in this Spotlight group record to recompute the Spotlight score for the automation request records. And, then you must select the Execute Now button on the scheduled job to copy the score.

    Tables installed

    Table Description
    Automation Request

    [sn_ac_automation_request]

    		 Contains the details of the automation request.
    Automation Task

    [sn_ac_automation_task]

    		 Contains information of tasks linked to a request.
    Automation Goal

    [sn_sc_automation_goal]

    		 Contains details of goals that can be mapped to multiple requests.
    Base Robot

    [cmdb_ci_base_rpa_robot]

    		 Contains the details of a software agent that runs a bot process.
    Base Bot Process

    [cmdb_ci_base_rpa_process]

    		 Contains the configuration details of a robot.
    Automation Execution

    [sn_ac_automation_execution]

    		 Stores all execution processes information.
    Automation Insight

    [sn_ac_insight]

    		 Contains alerts data across Automation Center.
    Automation Insight rule

    [sn_ac_insight_rule]

    		 Contains rules that configure insights.
    Automation Source

    [sn_ac_automation_source]

    		 Stores vendor data.
    Automation Attribute

    [sn_ac_ci_attribute]

    		 Stores cost, time, source, and associated automation for processes and robot.
    Automation Import

    [sn_ac_rpa_import]

    		 Temporarily stores data that is imported from the REST API.