Set up ServiceNow instance for Aha!

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Set up your ServiceNow instance to add the Aha! Client ID and Client Secret keys.

    Before you begin

    • Request an Integration Hub subscription.
    • Activate the Aha! spoke.
    • ServiceNow Role required: admin

    Procedure

    1. Navigate to All > Process Automation > Workflow Studio.
    2. Select the Integrations tab.
    3. Under Connections, toggle and enable the Outbound connections.
    4. Locate the alias for Aha! and select View Details.
      • To configure the default connection and credential alias record that is shipped along with the Aha! spoke, select View Details.

        Connection for the Aha! spoke

      • To manage more than one Aha! spoke connection records, you should create child alias record by selecting Add Connection. For more information about using multiple connections, see Supporting multiple connections.

      If you're configuring the spoke for the first time, select Configure. Otherwise, select Edit.

      Initial connection configuration

    5. On the form, fill in the details.
      Fields Descriptions
      Connection Name Name of the integration profile.
      Connection URL Connection URL for Aha!.
      OAuth Client ID OAuth2 key that you received while creating an OAuth2 authentication from the Aha! site.
      OAuth Client Secret OAuth Client Secret key that you received while creating an OAuth2 authentication from the Aha! site.
      OAuth Redirect URL ServiceNow redirect URL.

      Configure a connection for the Aha! spoke

    6. Select Save and Get OAuth Token and then select Authorize.

    Result

    The Aha! spoke is set up and Aha! account is integrated with your ServiceNow instance.