Zero Copy Connector for ERP content packs

  • Release version: Australia
  • Updated June 8, 2026
  • 2 minutes to read
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    Summary of Zero Copy Connector for ERP content packs

    Zero Copy Connector for ERP content packs provide predefined models and process extensions designed to simplify and accelerate integrating ServiceNow applications with SAP ERP systems. These content packs serve as practical examples that help developers, especially those with limited SAP knowledge, build and deploy use cases involving SAP data more efficiently. Currently, these content packs support SAP systems exclusively.

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    Key Features

    • Predefined Models and Process Extensions: Content packs include read-only models and subflow-based process extensions that appear with specific prefixes (CP and ERP CP) to help identify them easily.
    • Process Extensions as Abstractions: Process extensions enable using models without deep understanding of their details by providing a higher-level abstraction. For example, they can filter or augment data to meet specific business needs, such as identifying blocked sales orders without needing to know SAP-specific field names.
    • Customization by Cloning: While the original models and process extensions are read-only, customers can clone and rename these examples to tailor them to their integration requirements.
    • Integration with Workflow Studio: Process extensions are accessible on the Subflows tab, enabling easy copying and editing within ServiceNow's Workflow Studio.

    Prerequisites

    • Installation of Zero Copy Connector for ERP.
    • A linked SAP system to retrieve data.
    • Assignment of the snerpintegration.erpadmin role to manage integration tasks.

    Practical Use and Next Steps

    ServiceNow customers can install these content packs from the ServiceNow Store, review the included models and process extensions as examples, then clone and customize them to meet their specific SAP integration needs. This approach reduces manual effort and development complexity when accessing SAP data.

    Customers are encouraged to explore detailed guidance on using these content packs, including cloning models, working within scopes, and managing process extensions in Workflow Studio, to effectively implement and deploy their ERP integration scenarios.

    Use Zero Copy Connector for ERP content packs as examples to help you implement and deploy applications with less manual work.

    Content packs

    Note:
    Currently, content packs work only with SAP systems.

    Zero Copy Connector for ERP (Enterprise Resource Planning) content packs are sets of predefined models and process extensions that are useful examples for developers with little or no SAP domain knowledge. For example, you're integrating a ServiceNow application with SAP, but it's taking a long time because of the complexity of the SAP data. Content packs accelerate the work so that building use cases involving SAP data becomes a faster process that more developers can accomplish.

    After installing a content pack, the models it contains appear on the Zero Copy Connector for ERP models page with a prefix of CP. The process extensions in the content pack appear on the Subflows tab in Workflow Studio with a prefix of ERP CP.

    Content pack models and process extensions are examples. Use them as accelerators that can be tailored to your requirements. The models and process extensions can't be edited, but can be viewed. If you see a model similar to the integration you're trying to create, clone the model, give it a unique name, and edit it as needed. If you find a process extension you want to use, copy, rename, and edit the models it contains as needed.

    Process extensions

    Process extensions are subflows that can use one or more models. Process extensions enable you to use a model without needing to understand the model details. The process extensions are another abstraction layer on top of the models inside the content pack to make the models easier to use.

    Process extensions in a content pack are read-only examples. To use a process extension, make a copy and edit it within Workflow Studio. For the steps to copy a process extension and add cloned models, see Using Zero Copy Connector for ERP process extensions.

    Workflow Studio subflows list showing content pack process extensions.

    As an example for how to use process extensions, consider a scenario where there is a model for reading a sales order. You want to determine the sales orders that are blocked, but you don't know the SAP field that indicates if a order is blocked or not. Instead of researching to get the field name or asking the SAP experts in your organization, use the process extension named ERP CP: Read Blocked Sales Orders to do the work. A process extension can filter or add data when reading, using the model to find exactly what you are looking for based on the process extension description. So, in this example, instead of reading all sales orders, the process extension finds only the blocked sales orders.

    Content pack prerequisites

    You must have:
    • Zero Copy Connector for ERP installed
    • A linked SAP system from which to pull data
    • The sn_erp_integration.erp_admin role

    Install from the ServiceNow Store

    For detailed information about buying and installing Zero Copy Connector for ERP content packs, see the ServiceNow Store Help page.