Craft spoke

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Craft spoke

    The Craft spoke integration enables ServiceNow customers to manage alerts and retrieve company information directly from Craft within their ServiceNow instance. This integration streamlines the automation of Craft-related tasks by leveraging pre-built actions and flows, enhancing incident management and company data handling.

    Show full answer Show less

    To use the Craft spoke, an Integration Hub subscription is required. The spoke is designed for Craft version v1 but may support newer versions.

    Key Features

    • Spoke Actions: Automate key Craft tasks with actions such as retrieving alerts, fetching added companies, and obtaining detailed company information by name or other identifiers.
    • Sample Flows: Includes example automation like "Create Incident if Company is not Active," which checks company status and creates incidents accordingly. These flows can be customized by copying them into a new application scope.
    • Spoke Modules: Adds the Craft Spoke application with modules like Craft Alerts and Query Fragments, which display alerts and company data through remote tables that dynamically fetch information from Craft.
    • Remote Tables: Provide live access to recently added companies and recent Craft alerts. Data is fetched in real time when tables are opened and cleared when closed. Alert filters can be customized by modifying the underlying script.
    • Import Set: Automates importing alerts from Craft into the ServiceNow instance, storing them in the Craft Alerts table for further processing and tracking.

    Requirements and Dependencies

    • Integration Hub subscription is required to use the spoke.
    • A valid Craft account is necessary.
    • Several dependent plugins must be installed, including IntegrationHub Runtime, REST Action Step, Complex Object, Data Stream Action Template, and Remote Tables plugins. Some of these may require additional licensing outside the spoke usage.

    Practical Benefits for ServiceNow Customers

    By integrating Craft with ServiceNow via this spoke, customers can effectively automate alert management and company data retrieval without manual intervention. This reduces the risk of missed alerts, ensures up-to-date company information, and supports proactive incident creation based on company activity status. The provided modules and flows simplify customization and extension to fit specific organizational workflows.

    Manage alerts and retrieve company information from Craft from your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Craft spoke v1.1.0 is the latest version.

    Supported versions

    This spoke was built for Craft version v1, but may be compatible with later versions.

    Spoke requirements

    Craft account

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • Complex Object (com.glide.cobject)
    • ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    • Remote Tables (com.glide.script.vtable)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke flows

    The Craft spoke provides sample flows to demonstrate automating the Craft tasks. To customize a sample flow, copy it to a new application scope. Available sample flows include:

    Flow Description
    Create Incident if Company is not Active Fetches company data using the required fragments aliases. If the company is not active, an incident with a description and a short description is created.

    Spoke actions

    The Craft spoke provides actions to automate Craft tasks when events occurs in your ServiceNow instance. Available actions include:

    Category Action Description
    Alert Management Look up Alerts Stream Retrieves the list of alerts from Craft.
    Company Data Management Look up Added Companies Stream Retrieves the list of added companies from Craft.
    Look up Company Data Retrieves the company information for the specified details.
    Look up Company Details by Name. Retrieves the company information for the specified company name.

    Spoke module

    The Craft spoke adds the Craft Spoke application to your instance and includes these modules:
    Module Description
    Craft Alerts Lists the alerts that are retrieved from the Import Craft Alerts import.
    Query Fragments Lists all the query data about the company such as company name, company ID and so on.
    Data accessed through these spoke modules is displayed in these Remote tables:
    Note:
    When you open a remote table, the actions you've set up run in the background to fetch information from Craft. This information displays in the table. When you close the remote table, the information is deleted.
    Table Description
    Recently added companies Retrieves the list of companies that were activated in the last 7 days.
    Recent Craft alerts Runs the remote Recent Craft Alerts remote definition in the background and retrieves the list of all alerts.
    Note:
    You can customize the alert filter by modifying the script in the Recent Craft Alerts remote definition.

    Import set

    The Craft spoke adds this Import in the integrations:

    Import Description
    Import Craft Alerts Retrieves the alerts from Craft and stores them in the Crafts Alerts table.