AWS Translate Spoke

  • Release version: Australia
  • Updated June 16, 2026
  • 3 minutes to read
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    Summary of AWS Translate Spoke

    The AWS Translate Spoke enables ServiceNow customers to integrate their instances with AWS Translate and AWS Comprehend services. This integration allows automatic detection of text languages and translation of text into desired languages directly within ServiceNow workflows and events.

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    This spoke requires an Integration Hub subscription and is designed for AWS Translate API version 2017-07-01 and AWS Comprehend version 2017-11-27, with potential compatibility for later versions. It is not compatible with dynamic translation features.

    Key Features

    • Language Detection: Uses AWS Comprehend to detect the dominant language of provided text, returning a JSON array with language confidence scores for use in workflows.
    • Text Translation: Translates text from a specified source language to a target language using AWS Translate. Supports automatic source language detection via AWS Comprehend when region input supports it.
    • Sample Flow Included: Comes with a pre-built flow that translates an incident’s short description to Spanish upon creation, which can be customized as needed.
    • Integration Hub Alias Support: Uses connection and credential aliases to simplify managing AWS credentials across multiple environments without needing to update each action individually.

    Practical Requirements and Setup

    • User Credentials: Requires an AWS user with full access to AWS Translate and access keys (Access Key ID and Secret Access Key) for authentication.
    • Dependent Plugins: Requires specific ServiceNow plugins such as Complex Object, IntegrationHub Runtime, Flow Designer - Dynamic Inputs, and IntegrationHub Action Step - REST, some of which require additional licensing.
    • Region Specification: Translation actions require a valid AWS region input, and automatic language detection requires a region that supports Amazon Comprehend.

    What to Expect

    By implementing the AWS Translate Spoke, ServiceNow customers can automate language detection and translation within their instance, enhancing multilingual support for incident descriptions and other text data. This enables faster and more accurate communication across different languages without manual intervention, improving service management workflows and customer experiences.

    Integrate your ServiceNow instance with AWS Translate to detect languages in the text and translate text to the required language.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Supported version

    This spoke was built for AWS Translate API version 2017-07-01 and AWS Comprehend version 2017-11-27, but may be compatible with later versions.
    Note:
    • If you use different API version, ensure that you change the API version in all spoke actions.
    • The current version of the AWS Translate spoke is not compatible with dynamic translation.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:

    • Complex Object (com.glide.cobject)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    Note:
    Some of these plugins are licensable features and require an appropriate license if used outside the spoke implementation. For information on licenses, contact your account manager.

    Spoke requirements

    • User with full access to AWS Translate.
    • Access Key ID and Secret Access Key of the user. Record these values for later use. For more information, see Create an access key.
    For more information about creating user and providing the required access, see AWS Identity and Access Management Documentation site.

    Spoke flow

    The AWS Translate spoke provides a sample flow, Translate Short Description when Incident is Created to demonstrate translating the short description to Spanish when an incident is created. You can customize the sample flow as per your requirement by creating a copy of it in the required scope.

    Spoke actions

    The AWS Translate spoke provides actions to automate translating tasks when events occur in ServiceNow. Available actions include:
    Category Action Description
    Language Management Detect Dominant Language Detects the language of text using AWS Comprehend service.
    Note:
    Provide the text for which you want to detect the dominant language in the action input Text. The output is a JSON string that contains an array of the detected languages. One of the elements in the array is Score. This is a decimal number and its value is between 0 and 1.
    Using Score in subsequent actions.

    When the action is executed, the Languages Detected action output may not display any runtime value. However, the output data pill still holds the response data and can be used in the subsequent actions in the flow or subflow.

    Score value in the output response body.
    Translate Management Translate Text Translates text from the source language to the target language using AWS Translate service.
    Note:
    • For Source Language and Target Language, input values can’t be selected until a valid input value is provided for Region.
    • If you select Auto from the Source Language list, the AWS Translate API uses the AWS Comprehend service to automatically detect the language. In this case, you must provide the region that supports Amazon Comprehend. Else, the request returns an error indicating the auto-detect is not supported.
    Note:
    The actions have Region as an input. To retrieve the list of available regions, use the List Regions action from the Amazon EC2 Spoke.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the AWS Translate spoke.