Use ERP Data action details for flows

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Use ERP Data action details for flows

    TheUse ERP Dataaction enables ServiceNow customers to integrate and test ERP data within Workflow Studio flows using models managed in the Zero Copy Connector for ERP. This action facilitates reading from or updating ERP systems directly in the ServiceNow AI Platform, allowing seamless incorporation of ERP operations into automated workflows.

    Show full answer Show less

    Roles and Availability

    • Available exclusively as part of the Zero Copy Connector for ERP.
    • Requires appropriate roles granted via delegated development or assigned user roles to access Workflow Studio flows.

    Inputs

    Customers must provide specific inputs aligned with their ERP model and operation:

    • ModelName: Select the existing ERP model that includes the read or update operation.
    • ModelOperation: Specify whether to perform a Read or Update operation on the ERP system.
    • Required Fields: Supply required input parameters as defined in the ERP model operation.
    • Optional Fields: Provide optional input parameters if applicable.
    • System: Reference the connected ERP system from which data is retrieved or to which updates are sent.

    Dynamic values can be added through the pill picker to enhance flexibility in flow design.

    Outputs

    The action returns multiple outputs that can be used in subsequent flow steps:

    • Action status: Provides runtime details with a status code and message about the action execution.
    • Don’t Treat As Error: Boolean flag to control whether the action status is reported as an error or success.
    • Error Message: Contains any error messages generated during the action.
    • Response: Returns the requested ERP data as a dynamic object according to the model’s output parameters.

    Practical Use

    This action is essential for customers aiming to automate ERP data interactions within ServiceNow workflows. By testing and incorporating ERP models via this action, customers can enhance their AI Platform capabilities with real-time ERP data, improving operational efficiency and data accuracy.

    After you're done creating and managing your model in Zero Copy Connector for ERP, go to Workflow Studio and use the Use ERP Data action to test your model's inputs and outputs. You can then build a flow with the action to incorporate ERP data into the ServiceNow AI Platform.

    For information on using the Use ERP Data action to retrieve ERP data, see Building flows to read or update the ERP system.

    Roles and availability

    Available as part of Zero Copy Connector for ERP.

    Role requirements
    This action requires roles granted by delegated development or assigned to the user. For more information, see User access to Workflow Studio flows.

    Inputs

    Provide a value for each input that your action needs. To add dynamic values, you can also select data pills using the pill picker.

    ModelName
    Data type: Dynamic Choice

    Name of the ERP model that contains the read or update operation. The model must already be created, and have the read or update operation defined in Zero Copy Connector for ERP. For more information, see Exploring Zero Copy Connector for ERP models.

    ModelOperation
    Data type: Dynamic Choice

    Whether to Read or Update the ERP system. The read or update entity must already be defined in Zero Copy Connector for ERP. For more information, see Add an entity to a model.

    Required Fields
    Data type: Dynamic Template

    Fields that are required for the operation. Fields must already be defined as required input parameters when you manage the model in Zero Copy Connector for ERP. For more information, see Manage input parameters for a Zero Copy Connector for ERP model operation.

    Optional Fields
    Data type: Dynamic Template

    Fields that are optional for the operation. Fields must already be defined as optional input parameters when you managed the model. For more information, see Manage input parameters for a Zero Copy Connector for ERP model operation.

    System
    Data type: Reference

    Name of the connected ERP system. For more information, see Working with ERP systems in Zero Copy Connector for ERP.

    Outputs

    You can use these outputs as inputs for other items.

    Action status
    Data type: Object

    Data pill that contains the current runtime details about the action. The Action Status object consists of a code and a message.

    Don't Treat As Error
    Data type: True/False

    Option to report the Action Status as an error or a success when returned to a flow.

    Error Message
    Data type: String

    String data pill containing the error message produced by the action, step, or system operation.

    Response
    Data type: Dynamic Object

    Requested data that's returned from the ERP system. For more information, see Choose output parameters for a model.