Meeting scheduler AI agent

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Meeting Scheduler AI Agent

    The Meeting Scheduler AI Agent, part of the Now Assist for Integration Hub application, is designed to enhance the scheduling of meetings within ServiceNow. This agent mimics human-like intelligence to organize meetings on platforms like Zoom and Teams, retrieve room details, and manage user availability effectively.

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    Key Features

    • Types of Events: The AI agent can create three types of meetings:
      • Regular Calendar Event: A placeholder without a URL or location.
      • Teams Event: A meeting accessible via Microsoft Teams.
      • Zoom Event: A meeting with a generated Zoom URL.
    • User Retrieval: The agent identifies relevant users based on collaboration context. If unavailable, it retrieves matching users from the ServiceNow User table.
    • Time Slot Selection: The agent displays available time slots and can expand the search window if necessary.
    • Meeting Management: Users can modify meeting details, including adding attendees and changing times.

    Key Outcomes

    By utilizing the Meeting Scheduler AI Agent, users can streamline the meeting scheduling process, ensuring efficient use of time and resources. Meetings are automatically added to the Outlook calendar, providing seamless integration. Additionally, users have the flexibility to customize workflows by cloning AI agents and integrating them into larger processes as needed.

    To operate this AI agent, ensure that the Microsoft Exchange Online Spoke and the Zoom Spoke are activated and configured, and verify that the user has the necessary roles and permissions to execute the tasks.

    Now Assist for Integration Hub application provides standalone AI agent that mimics human-like intelligence to perform tasks in your ServiceNow instance. Meeting scheduler AI agent that can be used to organize Zoom or Teams meetings and create regular calendar events.

    This AI agent retrieves details of available rooms, details of the relevant users you want to invite such as, email address and timezone, finds an available time slot, creates a calendar event, and generates a Zoom URL for the meeting. The logged-in user who runs the AI agent is marked as the meeting's organiser or host. This AI agent can create 3 types of events:
    • A regular calendar event: This is a meeting placeholder with no URL and location.
    • Teams event: This a meeting where attendees can join Microsoft Teams meeting.
    • Zoom event: This a meeting where attendees can join the meeting using Zoom URL.
    Important:
    To use this AI agent, ensure that you have activated the Microsoft Exchange Online Spoke and configured the client credential alias. To generate Zoom URL for the meeting, you must activate and configure the Zoom Spoke.

    In this example, Manish (the logged-in user) uses the Meeting scheduler AI agent from Now Assist panel to schedule a meeting with Vivek and provides details about the date, place, and meeting agenda. In this case, the AI agent schedules the meeting with most relevant user (based on collaboration and organizational context) named Vivek. If the AI agent is not able to retrieve details of the most relevant user from Microsoft Exchange Online, details of all users whose names match Vivek are retrieved from the ServiceNow User table [sys_user] and displayed, and logged-in user Manish can choose the required user.

    AI agent then displays the list of available time slots. Manish can select the feasible time slot. You can also view the AI steps. If a time slot at the mentioned time is unavailable, AI agents expands the search window to 2 days and displays the list of available slots.

    Schedule a meeting using the Meeting scheduler AI agent.
    Manish can review the meeting details and proceed with scheduling the meeting.
    Summary of the meeting details.
    Once the meeting is created, the details are displayed.
    Meeting details.

    The event is added to your Outlook calendar and you can also view the meeting details in Outlook.

    Using AI agent, Manish can also modify the meeting by adding room of the required capacity and in a specified location, adding more attendees, changes date or time, and so on.

    Event is added to the Outlook calendar.
    Event details on Outlook.
    • In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. See Create an agentic workflow for information about adding AI agents to create agentic workflows as per your requirement and provide the required trigger.

      You can also search for other available AI agents and add them to your agentic workflow. See Find AI agents for more information.

    • You can create a clone of the required spoke AI agent and customize it as per your requirement. See Duplicate an AI agent for more information about creating a clone.
    • See Now Assist AI agents for information about AI agents.

    There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.

    Note:
    Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent.