Now Assist for RPA Hub

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Now Assist for RPA Hub

    The Now Assist for RPA Hub application enables ServiceNow customers to enhance their automation development process by creating automations, activities, and automation logic using text instructions and preview options. It leverages generative AI to streamline automation tasks, making it easier to initiate and manage RPA solutions.

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    Key Features

    • Automation Creation: Users can create automations and activities quickly through intuitive text-based commands.
    • Generative AI Utilization: The application employs AI models such as Now LLM Service, Azure OpenAI, Google Gemini, or Anthropic Claude on AWS for RPA bot generation.
    • Model Provider Preferences: Skill-level preferences can be set in the Now Assist Admin console to tailor the application to specific needs.

    Key Outcomes

    Implementing Now Assist for RPA Hub allows customers to efficiently build and manage RPA bots, ultimately improving operational efficiency. However, users must be aware of the AI limitations, data processing requirements, and potential restrictions based on their region or regulatory environment. Continuous testing and human oversight are advised to ensure the application's outputs are accurate and appropriate for their specific use cases.

    Use the Now Assist for RPA Hub application to transform your automation development process. You can create automations, activities, and automation logic additions from text instructions and preview options.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

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    Available LLMs

    You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for RPA bot generation skill. You can set skill-level preferences in the Now Assist Admin console. For more information, see Large language models on the ServiceNow AI Platform®.

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.