Now Assist for Zero Copy Connector
Summarize
Summary of Now Assist for Zero Copy Connector
Now Assist for Zero Copy Connector (ZCC) leverages AI skills and agentic workflows to provide insights and information related to ERP systems, software, models, and data products. It is part of the ServiceNow AI Platform, which offers a tiered licensing model to suit different AI usage needs:
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- Foundation: Basic AI capabilities for delivering insights.
- Advanced: Enhanced AI features to increase productivity across relevant use cases.
- Prime: Full autonomous AI functionality with the ability to create custom AI assets.
Getting Started and Usage
Customers can configure the Now Assist for ZCC application to begin using its generative AI and agentic AI workflows. The platform supports multiple AI model providers, but availability varies depending on geography and licensing. It is important to review the current availability of AI models and features, especially if operating in restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, or self-hosted setups.
Important Availability Considerations
- Some AI features and model providers may not be accessible to customers with in-country SKUs or in regulated markets.
- Availability is subject to change with future releases; customers should monitor updates.
- Certain AI capabilities are limited or unavailable in specific regions or compliance-bound environments.
Support and Troubleshooting
ServiceNow provides resources such as the ServiceNow Community on AI and Intelligence, Known Error Portal, and Customer Service and Support for troubleshooting and assistance.
AI Limitations and Customer Responsibilities
The AI capabilities in Now Assist for ZCC rely on machine learning models that generate predictions from data patterns, which may not always be accurate or suitable for every use case. Customers must:
- Test and evaluate AI outputs for accuracy and appropriateness.
- Maintain human oversight, especially in critical domains like healthcare, finance, legal, security, and infrastructure.
- Comply with ServiceNow’s AI Acceptable Use Policy.
Data Processing and Privacy
Using Now Assist for ZCC involves transferring data from customer instances to centralized ServiceNow environments, which may be hosted in different geographic regions or on third-party cloud providers such as Microsoft Azure. Data handling follows ServiceNow’s internal policies and compliance standards.
Data Collection and Opt-Out
ServiceNow collects data inputs, outputs, and edits generated by the application to improve AI technologies and models. Information about applications using AI generation is also collected. Customers have the option to opt out of future data collection as described in the Now Assist Opt-Out page.
Use the Now Assist for Zero Copy Connector AI skills and agentic workflows to obtain information about ERP systems, software, models, and data products.
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
Troubleshoot and get help
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about applications (and associated application files) in which app generation was utilized. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.