Ethoca spoke

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Ethoca Spoke

    The Ethoca spoke allows ServiceNow customers to integrate their instance with Ethoca for efficient card dispute resolution and fraud prevention. This integration provides access to merchant information, subscription control, digital receipts, and dispute management.

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    Key Features

    • Streamlined Dispute Resolution: Enhances collaboration between issuers and merchants during the dispute lifecycle.
    • Pre-Dispute Resolution: Addresses issues before they escalate into disputes, benefiting issuers and cardholders.
    • Reduction of Disputes: Minimizes the occurrence of disputes and chargebacks.

    Key Outcomes

    Customers can expect improved efficiency in handling disputes, clearer transaction insights for cardholders, and effective communication between merchants and issuers through Ethoca Alerts.

    Spoke Requirements

    • Integration Hub subscription is required.
    • Configuration details including certificate, key alias, consumer key, and keystore password are necessary.
    • Dependent plugins must be installed, such as ServiceNow Integration Hub Runtime and Action Step - REST.

    Spoke Actions

    The Ethoca spoke offers various actions for accessing enriched merchant and transaction data:

    • Look up Consumer Clarity: Provides cardholders with detailed transaction information.
    • Create Transaction Alert: Submits alerts for confirmed fraud or disputes to Ethoca.
    • Look up Transaction Alert Status by Batch: Retrieves the status of submitted transactions.
    • Look up Alert Outcome by Batch Stream: Returns a list of alerts and outcomes based on provided Batch ID.

    Connection and Credential Management

    Integration Hub utilizes aliases for managing connection and credential information, streamlining configuration across multiple environments and reducing maintenance overhead.

    Integrate ServiceNow instance with your Ethoca account to manage card dispute resolution and prevent fraud. By using this spoke, you can access detailed merchant information and subscription control, view digital receipts, and manage their disputes.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    Ethoca spoke v3.0.0 is the latest version.

    Supported versions

    This spoke was built for Consumer Clarity and Issuer Alerts Management .

    Key features

    • Streamlines dispute resolution processes
    • Facilitates collaboration between issuers and participating merchants through Ethoca Alerts during the dispute lifecycle
    • Resolves cases at the pre-dispute stage, benefiting both issuers and cardholders
    • Reduces the occurrence of disputes and chargebacks

    Spoke requirements

    • Integration Hub subscription
    • Ethoca configuration details such as, certificate, key alias, consumer key, and keystore password

    Spoke dependencies

    Ensure that these dependent plugins are installed:
    • ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
    Note:
    If used outside the spoke implementation, some of these plugins are licensable features and need appropriate licenses.

    Spoke actions

    The Ethoca spoke provides actions to obtain enriched merchant and transaction information. Available actions include:

    Category Action Description
    Consumer Clarity Look up Consumer Clarity Enables cardholders to view their credit card transactions with clear merchant information and transaction details.

    Issuer Alerts Management

    		 Create Transaction Alert Submits a batch of transactions (confirmed fraud or customer disputes) to Ethoca. These transactions are processed and delivered to merchants as alerts.
    Look up Transaction Alert Status by Batch Returns the processing status of previously submitted transaction requests.
    Look up Alert Status Provides the status of the alert delivered to the merchant.
    Look up Alert Outcome by Batch Stream Retrieves a list of alerts and their outcomes based on the Batch ID provided by the Submit Batch endpoint or Ethoca Notification Callback. Results are paginated with up to 50 alerts per request and a maximum of 1000 alerts per batch.
    Note:
    To enable the Look up Alert Outcome by Batch Stream action, install the ServiceNow IntegrationHub Action Template - Data Stream (com.glide.hub.action_type.datastream) plugin.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up Ethoca spoke