AI Search Spoke

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of AI Search Spoke

    The AI Search Spoke enables ServiceNow customers to store and manage data from third-party applications within the AI Search server using Workflow Studio. Users can access data easily through the AI Search portal and are encouraged to visit the ServiceNow Store for available apps and to understand the request submission process.

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    Key Features

    AI Search Spoke version 2.0.3 requires an Integration Hub subscription and the activation of specific dependent plugins, including AI Search and External Content for AI Search. Key actions provided by the spoke include:

    • Commit Index: Commits and indexes queued documents.
    • Delete Document: Removes specific records from the index.
    • Delete Documents: Deletes records using a specified schema table, with optional Glide query filtering.
    • Get Max File Size: Retrieves the maximum file size for ingestion.
    • Ingest Document: Ingests document properties, with optional security permissions.
    • Ingest Document Using Download URL: Downloads and ingests documents from a URL, requiring the domain to be trusted.
    • Initialize Batcher: Prepares a batcher for document queuing.
    • Is AIS Available For Ingestion: Checks availability for document ingestion.
    • Look up Supported File Extensions: Lists file extensions compatible with AI Search.
    • Release Batcher: Releases a used batcher from the pool.
    • Update By Query: Updates records in the AI Search content index based on a specified query.

    Key Outcomes

    By utilizing the AI Search Spoke, ServiceNow customers can efficiently manage data ingestion from external sources, automate indexing tasks, and control access permissions for sensitive documents. This enhances data accessibility and organization within ServiceNow, ensuring that users have quick and secure access to the information they need.

    Store data from the required third-party application in the AI Search server through Workflow Studio. Access data through the AI Search portal.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    AI Search spoke v2.0.3 is the latest version.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are activated:
    • AI Search (com.glide.ais)
    • External Content for AI Search (com.glide.ais.external_content)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The AI Search spoke provides actions to automate tasks when events occur in your ServiceNow instance. Available actions include:

    Action Description
    Commit Index Commits queued documents in the batcher and indexes them. Synchronously returns feedback about the indexed content.
    Delete Document

    Deletes a record from the AI Search content index.
    Delete Documents

    Deletes all records that use a specified external content schema table from the AI Search content index. You can optionally specify a Glide query to limit the set of documents deleted from the specified schema table.
    Get Max File Size

    Retrieves the maximum file size which can be ingested into AI Search.
    Ingest Document

    Ingests properties of the specified document into the batcher. In releases starting with Rome, you can optionally specify security principal access permissions for the document.

    Specify the document's properties as name-value pairs in a JSON object formatted as in the following example: 
    {
  "title": "Report 2021-02-26",
  "author": "Abel Tuter",
  "url": "http://example.com/reports/2021/02/26/"
}
    You can specify the document's security principal access permissions as name-value pairs in a JSON object formatted as in the following example:
    {
  "everyone": false,
  "groups.deny": [
    "report-users",
    "hr-users"
  ],
  "groups.read": [
    "report-admins",
    "hr-admins"
  ],
  "none": false,
  "users.deny": [
    "ad\bow-ruggeri",
    "don_goodliffe"
  ],
  "users.read": [
    "ad\beth-anglin",
    "ad\abel-tuter",
    "carol.coughlin@sharepoint"
  ]
}

    For more details on security principal access permissions, see External content access permissions.
    Ingest Document Using Download URL

    Downloads a document from a URL and ingests it into the batcher. In releases starting with Rome, you can optionally specify security principal access permissions for the document.

    Add the URL's domain to the AI Search spoke's list of trusted domains before you specify this action's Download URL input. For details on modifying the spoke's list of trusted domains, see Set up the AI Search spoke.

    This action doesn't support authentication session IDs or cookies, so the document URL must allow unauthenticated access.

    Specify the document's properties as name-value pairs in a JSON object formatted as in the following example: 
    {
  "title": "Report 2021-02-26",
  "author": "Abel Tuter"
}
    The document's url property is automatically populated with the value of the Download URL input.
    You can specify the document's security principal access permissions as name-value pairs in a JSON object formatted as in the following example:
    {
  "everyone": false,
  "groups.deny": [
    "report-users",
    "hr-users"
  ],
  "groups.read": [
    "report-admins",
    "hr-admins"
  ],
  "none": false,
  "users.deny": [
    "ad\bow-ruggeri",
    "don_goodliffe"
  ],
  "users.read": [
    "ad\beth-anglin",
    "ad\abel-tuter",
    "carol.coughlin@sharepoint"
  ]
}

    For more details on security principal access permissions, see External content access permissions.
    Initialize Batcher Initializes a new batcher to queue documents for indexing.
    Is AIS Available For Ingestion

    Checks whether AI Search is available for ingestion.
    Look up Supported File Extensions

    Retrieves file extensions supported by AI Search.
    Release Batcher

    Releases a used batcher from pool.
    Update By Query

    Updates all the records in the AI Search content index that match the specified query.
    See Set up the AI Search spoke for information about setting up the AI Search spoke.