Now Assist for Integration Hub

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Now Assist for Integration Hub

    Now Assist for Integration Hub leverages Large Language Models (LLMs) to enable AI agents that replicate human-like intelligence for a variety of tasks in ServiceNow. This functionality ranges from simple automated responses to complex problem-solving, enhancing business workflows through conversational interfaces.

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    Key Features

    • AI Agents: Autonomous systems designed to gather data, make decisions, and complete tasks without human intervention.
    • Conversational Capabilities: Use Integration Hub spoke actions to automate workflows through a conversational interface.
    • Meeting Scheduler: An AI agent that organizes meetings by handling invitations, finding available time slots, and creating calendar events with Zoom or Teams links.
    • Role Masking: Ensures security by determining user access based on roles assigned to the AI agents.

    Key Outcomes

    By utilizing Now Assist for Integration Hub, ServiceNow customers can expect to streamline their operations, improve efficiency in task management, and enhance user interactions through automation. Ensure you are using the latest version (v2.2.0) and have the necessary subscriptions for optimal performance.

    Use the ServiceNow Now Assist AI agents to mimic human-like intelligence by using Large Language Models (LLMs) to perform tasks that range from simple automated responses to complex problem-solving. Utilize the conversational ability of Integration Hub spoke actions.

    Request apps on Store

    Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store.

    Capabilities

    AI agents are autonomous systems that interact with their environment to gather data, make decisions, and complete tasks that would otherwise need to be completed by a human. Now Assist products provide AI agents that are tailored to meet the needs of users in different workflows. You can take actions to drive towards a specific goal, such as resolving an incident or a case by providing a set of instructions to the AI agents.

    Perform business actions through conversational interface like Now Assist. Unlock the interactive conversational experience to automate your business workflows.

    Dependency

    Before using Now Assist for Integration Hub, confirm that you are using the latest Now Assist for platform version.

    Supported version

    The Now Assist for Integration Hub application is supported on Xanadu Patch 7 and later releases.

    Important:
    Ensure that you install the latest available version of the Now Assist for Integration Hub application.

    Application version

    Now Assist for Integration Hub v2.2.0 is the latest version.

    Activation of the application

    The Now Assist for Integration Hub application requires these subscriptions:
    After installing the Now Assist for Integration Hub application, you can use the available AI agents and configure the available conversational spoke actions.

    Available AI agents

    This application provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance.

    Available AI agent includes, Meeting scheduler AI agent that can be used to organize Zoom or Teams meetings and create regular calendar events. This AI agent retrieves details of available rooms, details of the relevant users you want to invite such as, email address and timezone, finds an available time slot, creates a calendar event, and generates a Zoom URL for the meeting.

    Role masking

    Agentic workflows and their AI agents use role masking to determine which users can access them. Ones installed with Now Assist applications have specific roles that come included with the application. If you select Users with specific roles for user access, you must configure the security controls to include these roles. For the instructions to change the security controls, see Define security controls for an agentic workflow.