Microsoft Teams Spoke

  • Release version: Australia
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Microsoft Teams Spoke

    The Microsoft Teams Spoke enables integration between ServiceNow and Microsoft Teams by providing actions that post messages and ServiceNow incident, problem, and change record details directly to Microsoft Teams channels. This spoke requires an Integration Hub subscription to use.

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    Note that starting with the Yokohama release, the Microsoft Teams Spoke is being phased out from new instances but will still be supported. The Microsoft Teams Graph Spoke offers the latest functionality for Microsoft Teams integration.

    Key Features

    • Post a Message: Send custom messages to Microsoft Teams channels using a Webhook Connector by specifying the Webhook URL, Title, and Message content.
    • Post Change Details: Send details about a specific ServiceNow change record to a Microsoft Teams channel.
    • Post Incident Details: Send details about a ServiceNow incident record to a Microsoft Teams channel.
    • Post Problem Details: Send details about a ServiceNow problem record to a Microsoft Teams channel.

    Inputs and Configuration

    All Microsoft Teams actions require the Microsoft Teams webhook URL, which must be set up beforehand in Microsoft Teams as a custom incoming webhook.

    Optional inputs to customize the message include:

    • Title of the message
    • Additional message text to prepend before record details
    • Override default fields (Short Description, Category, State, Priority, Assignment Group) by specifying a comma-separated list of fields
    • Theme color (hex code) to highlight the message
    • Action URL and Action Name to create clickable buttons within the message

    Practical Use Case

    For example, you can configure a flow to automatically post details of newly created high-priority incidents to a Microsoft Teams channel, specifying a theme color to visually distinguish these notifications.

    The Microsoft Teams spoke provides actions which post messages and ServiceNow incident, problem, and change record details to Microsoft Teams channels.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Important:
    Starting with the Yokohama release, Microsoft Teams Spoke is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. Microsoft Teams Graph Spoke provides the latest experience for this functionality.

    For more information, search for the term Microsoft Teams Spoke for ServiceNow IntegrationHub in .

    Spoke version

    Microsoft Teams spoke v1.1.3 is the latest version.

    Microsoft Teams actions

    The Microsoft Teams spoke is an available integration through Integration Hub. You can specify the following Microsoft Teams actions within a flow:
    Action Description
    Post a Message Send a message to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL, Title, and Message to send.
    Post Change Details Send details about a ServiceNow change record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Change record to send.
    Post Incident Details Send details about a ServiceNow incident record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Incident record to send.
    Post Problem Details Send details about a ServiceNow problem record to a Microsoft Teams channel using a Webhook Connector. Specify the Webhook URL and Problem record to send.

    Microsoft Teams Inputs

    The following inputs are common to the Microsoft Teams actions:
    Input Description
    [Required] Webhook URL The Microsoft Teams webhook for sending a message. Set up the webhook before configuring this action. Refer to the custom incoming webhook for Microsoft Teams documentation.
    [Optional] Title Title of the message.
    [Optional] Additional Message Add a message before the record details.
    [Optional] Override Default Fields You can provide a comma-separated list of field names to send instead of the default fields. Default fields are Short Description, Category, State, Priority, and Assignment Group.
    [Optional] Theme Color (Hex) Hex code value of color to highlight the message.
    [Optional] Action URL URL to the page that opens when you click the button. For more information, see https://learn.microsoft.com/en-us/microsoftteams/platform/webhooks-and-connectors/how-to/connectors-using?tabs=cURL.
    [Optional] Action Name Name of the action that you can automate with the flow.

    Example

    You can add a Microsoft Teams Post Incident Details action to a flow which identifies newly created high priority incidents and a specified theme color.
    Post Incident Details action added to a flow