Set up the Jira Service Management spoke

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Integrate the ServiceNow instance and Jira Service Management by using OAuth 2.0 to authenticate ServiceNow requests.

    Before you begin

    • Request an Integration Hub subscription.
    • Activate the Jira Service Management spoke.
    • Role required: admin.

    About this task

    Important:

    Starting with the Australia release, instructions for generating and using API tokens have been removed from our documentation to align with Atlassian's Acceptable Use Policy. See the Atlassian blog, Building Secure and Scalable Integrations: Our Guidance for Third-Party Apps for more information.

    Obtain the value of Cloud ID

    Obtain the value of Cloud ID of the Jira Cloud instance. This value is required during the configuration of the connection record in your ServiceNow instance.

    Before you begin

    Role required: admin

    Procedure

    1. Log in to Atlassian Administration as an admin.
    2. Click Select against the required organization.
    3. From the Jira Software product, click Manage product access.
      A new window is opened and the URL is in this format: https://admin.atlassian.com/s/<Cloud-ID>/apps.
    4. Copy the value of the Cloud ID for later use.

    Configure a connection for the Jira Service Management spoke

    Add and configure a Jira Service Management connection to authenticate ServiceNow requests in a Jira Service Management spoke.

    Before you begin

    Role required: admin

    Procedure

    1. Navigate to All > Process Automation > Workflow Studio.
    2. Click the Integrations tab.
    3. Under Connections, the Outbound connections are displayed by default.
    4. Locate the Jira_SM connection alias and click View Details.
      • To configure the default connection and credential alias record that is shipped along with the Jira Service Management spoke, click View Details.
      • To manage more than one Jira Service Management spoke connection records, you should create a new child alias record by clicking Add Connection. For more information about using multiple connections, see Supporting multiple connections.
      If you are configuring the spoke for the first time, click Configure. Otherwise, click Edit.
    5. On the Connection form, fill in the fields.
      Field Description
      Connection Name Name to uniquely identify the connection. For example, Jira Spoke OAuth basic conn.
      Connection URL URL of your Jira instance in this format: https://api.atlassian.com/ex/jira/{cloud-id}/. Replace {cloud-id} with value of the Cloud ID you had obtained previously.
      Scopes By default, these scopes are provided read:jira-user, read:servicedesk-request, write:servicedesk-request, manage:servicedesk-customer, read:jira-work, read:me, read:account, offline_access. You can modify the scopes as per your requirement.
      Note:
      After the scopes are modified and saved, whenever you edit the connection record, the scopes are reset to the default scopes.

    6. Click Save and Get OAuth Token.