FRISS Spoke

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of FRISS Spoke

    The FRISS Spoke allows ServiceNow customers to integrate their instances with FRISS accounts for enhanced fraud detection in claims management. This integration helps identify fraud early in the claims process, improving overall efficiency and accuracy.

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    Key Features

    • Integrates with the FRISS API for Claims to save fraud scores into relevant claim data objects.
    • Detects fraud during claims case management.
    • Provides real-time scores at various stages of the claims process.
    • Offers a user interface for effective portfolio monitoring.

    Spoke Dependencies

    To successfully install the FRISS Spoke, ensure the following dependent plugins are installed:

    • ServiceNow IntegrationHub Action Step - REST
    • ServiceNow IntegrationHub Runtime
    • ServiceNow Flow Designer - Dynamic Inputs

    Note that some plugins may require appropriate licensing for use outside the spoke implementation.

    Spoke Actions

    The FRISS Spoke includes actions for automating fraud detection in response to ServiceNow events, categorized under Claim Fraud Management. Available actions include:

    • Look up History Stream by Claim ID: Retrieves all screening results associated with a Claim ID.
    • Look up Fraud Indicator Score by Screening ID: Gets the calculated fraud score for a claim identified by a screening ID.
    • Look up Screening ID: Sends a request to calculate a FRISS score for a claim and receives a unique screening ID.
    • Delete History by Claim ID: Deletes the screening associated with a specific Claim ID.
    • Delete History by Screening ID: Deletes the screening identified by a FRISS screening ID.

    Connection and Credential Alias Requirements

    Integration Hub uses aliases to manage connection and credential information, simplifying the configuration process across multiple environments. If connection details change, actions using the alias remain unaffected. For setup guidance, refer to the instructions for setting up the FRISS spoke.

    Integrate a ServiceNow instance with your FRISS account to leverage the fraud detection capabilities for claims and to detect fraud early in the claims process.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Supported versions

    This spoke was built for FRISS API version v 2.0 but may be compatible with later versions.

    Key features

    FRISS spoke enables a flow designer to do the following:
    • Integrate with the FRISS API for Claims to save the scores returned by FRISS into the relevant claim data object.
    • Detect fraud as you manage your claims cases.
    • Get real-time scores of your claims data at different stages of the claims process.
    • Use the user interface for portfolio monitoring.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow IntegrationHub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Flow Designer - Dynamic Inputs (com.glide.hub.dynamic_inputs)
    Note:
    • Some of these plugins may require the appropriate licensing if used outside the spoke implementation.
    • The flow actions input parameter is provided for you to use. For more information on the sample input data structure and data types used in an array and object, see Complex data.

    Spoke actions

    The FRISS spoke provides actions that trigger FRISS Trust automation in response to events that occur within your ServiceNow instance. These actions are classified under the Claim Fraud Management category. Available actions include:

    Action Description
    Look up History Stream by Claim ID Retrieves all the screening results by the Claim ID.
    Look up Fraud Indicator Score by Screening ID Retrieves the fraud score, which has been calculated by FRISS, for a claim that has been identified by a screening ID.
    Look up Screening ID Sends a request to calculate a FRISS score for a claim and returns unique ID called screening ID.
    Delete History by Claim ID Deletes the screening that is associated with a Claim ID.
    Delete History by Screening ID Deletes the screening by the identifier of a screening by FRISS.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For more information about setting up the FRISS spoke, see Set up the FRISS spoke.