GovNotify Spoke

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of GovNotify Spoke

    The GovNotify spoke enables ServiceNow customers to send automated emails, text messages, and physical letters directly from their ServiceNow instance. It integrates with the GovNotify API to streamline communication workflows and supports automation Hub subscriptions for enhanced functionality.

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    Key Features

    • Spoke Version and Compatibility: The latest GovNotify spoke version is 1.3.0, built for GovNotify API version v2, with potential compatibility for newer versions.
    • Sample Flows and Subflows: Includes a sample flow for sending text messages and a subflow for webhook callback automation, both customizable within your application scope.
    • Automation Actions: Offers actions such as sending letters, emails, and text messages, plus looking up notification statuses and retrieving notifications in bulk (up to 250 per page).
    • AI Agent Integration: Supports standalone AI agents through Now Assist for Integration Hub. For example, the GovNotify message manager AI agent can manage notifications including sending and status lookups, with customization options via cloning.
    • Modules Provided: Adds GovNotify Spoke application modules like Client Details, Credentials, Templates, Text Notifications, Transactions (covering emails, texts, letters), and Webhook Decision Answers to manage notification data and operations.
    • Connection and Credential Management: Uses Integration Hub aliases for managing OAuth credentials and connection info, simplifying multi-environment setups by avoiding repeated configuration updates.

    What This Enables You To Do

    With the GovNotify spoke, ServiceNow customers can automate communication workflows, sending various notification types with built-in actions and AI agent support. This reduces manual effort, ensures consistent messaging, and integrates seamlessly into existing ServiceNow processes.

    Practical Considerations

    • Requires an Integration Hub subscription.
    • Users running AI agents must have appropriate roles and permissions to access and operate on relevant data tables.
    • Customization is supported by copying sample flows, subflows, and AI agents into your application scope.
    • Managing credentials through aliases simplifies administration across environments.

    Use the GovNotify spoke to send emails, texts, and letters based on automation in your ServiceNow instance.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    GovNotify spoke v1.3.0 is the latest version.

    Supported versions

    This spoke was built for GovNotify API version v2, but may be compatible with later versions.

    Spoke flows

    The GovNotify spoke provides the sample flow, Send a Text Message to User to demonstrate sending a text message to the specified user. To customize the sample flow, copy it to the required application scope.

    Spoke subflows

    The GovNotify spoke provides the sample subflow, GovNotify Webhook Callback to demonstrate automating tasks. To customize a sample subflow, copy it to the required application scope.

    Spoke actions

    The GovNotify spoke provides actions to automate tasks when events occur in your ServiceNow instance. Available actions include:

    Action Description
    Look up Notification Status by ID Retrieves the latest notification by the notification ID.
    Look up Notifications Retrieves up to 250 messages and statuses that is one page.
    Send a Letter Sends a physical notification letter to a recipient.
    Send a Text Message Sends a text message to a recipient.
    Send an Email Sends an email notification to the recipient.

    Available AI agents

    Install Now Assist for Integration Hub and start using the available AI agents. For more information, see Now Assist for Integration Hub.

    This spoke provides standalone AI agents that mimic human-like intelligence to perform tasks in your ServiceNow instance.
    • In the ServiceNow agentic system, you can create an agentic workflow that comprises of a set of large language model (LLM) instructions along with one or more standalone AI agents to execute an objective. See Create an agentic workflow for information about adding AI agents to create agentic workflows as per your requirement and provide the required trigger.

      You can also search for other available AI agents and add them to your agentic workflow. See Find AI agents for more information.

    • You can create a clone of the required spoke AI agent and customize it as per your requirement. See Duplicate an AI agent for more information about creating a clone.
    • See Now Assist AI agents for information about AI agents.

    Available AI agents include:

    AI Agent Description
    GovNotify message manager Manages notifications and messages (that is, send a text message, email, or letter, look up notifications, look up notification status by ID) in GovNotify.

    There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.

    Note:
    Ensure that the user running an AI agent has the required roles and permissions to access data or perform operations on data in the table that is associated with the AI agent.

    Spoke module

    The GovNotify spoke adds the GovNotify Spoke application to your instance and includes these modules:
    Module Description
    Client Details Stores the client record that authenticates the requests.
    Credentials Contains the default credential record of the GovNotify spoke.
    Templates Displays the details of the templates in your GovNotify account.
    Text Notifications Displays the details of sent text messages.
    Transactions Displays the details of all sent messages. The records include transactions for emails, text messages, and letters.
    Webhook Decision Answers Stores the webhook answer record that triggers the required subflow.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.

    For information about setting up the spoke, see Set up the GovNotify spoke.