SuccessFactors Learning Spoke

Release version: Australia

Updated March 12, 2026

2 minutes to read

Summarize

Summarized using AI

Summary of SuccessFactors Learning Spoke

The SuccessFactors Learning Spoke allows ServiceNow customers to retrieve and manage learning-related information, including user data, course data, and user activity. It supports integrations with the SuccessFactors Learning Management System (LMS) module, enabling seamless automation of learning tasks within ServiceNow.

Show full answer Show less

Key Features

Retrieve Learning Information: Access user and course data, and sync user activities.
Subflow Availability: Offers sample subflows for automating learning tasks, such as looking up users and courses.
Actions for Automation: Provides actions to automate tasks, including metadata retrieval, user management, and course management.

Key Outcomes

By utilizing the SuccessFactors Learning Spoke, customers can expect to streamline their learning management processes, reduce manual data handling, and enhance integration with their existing ServiceNow environment. The use of connection and credential aliases simplifies managing integration credentials across multiple environments.

Spoke Requirements

To use the SuccessFactors Learning Spoke, a subscription to the SAP SuccessFactors LMS module is required, along with specific dependent plugins such as ServiceNow Integration Hub and its related components.

Connection and Credential Management

Integration Hub utilizes aliases for managing connection and credential information, which simplifies configuration and updates across different environments.

SuccessFactors Learning spoke can be used retrieve all learning-related information such as user data, course data, syncing user activity, retrieving assignments/enrollments, etc.

Request apps on the Store

Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Supported versions

This spoke was built for version 1.5, but may be compatible with later versions.

Key features

SuccessFactors Learning enables a flow designer to:

Retrieve learning information
User data
Course data
Syncing user activity

Spoke requirements

SAP Successfactor LMS module subscription

Spoke dependencies

If you’re having trouble installing the app, ensure that these dependent plugins are installed:

ServiceNow Integration Hub IntegrationHub Action Step - REST (com.glide.hub.action_step.rest)
ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
Complex Object (com.glide.cobject)
ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)

Note:

Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

Spoke flows

The SuccessFactors Learning does not provide any sample flows.

Spoke subflows

The SuccessFactors Learning provides sample subflows to demonstrate automating Learning tasks. To customize a sample subflow, copy it to a new application scope. Available sample subflows include:


Subflow	Description
Look up users	Retrieve user related information.
Look up courses	Retrieve course related information.

Spoke actions

The SuccessFactors Learning provides actions to automate Learning tasks when events occurs in your ServiceNow instance. Available actions include:


Category	Action	Description
Meta data retrieval	Get access token	Retrieves access token from SuccessFactors Learning.
User management	Look up users	Retrieves user details from SuccessFactors Learning.
Course management	Look up courses	Retrieves courses details from SuccessFactors Learning.
	Look up user activities	Retrieves user activities from SuccessFactors Learning.
	Track approvals	Retrieves approvals from SuccessFactors Learning.
	Look up enrollment	: Retrieves enrollment details from SuccessFactors Learning.
	Create assignment enrollment	Create assignment enrollment into SuccessFactors Learning.

Connection and credential alias requirements

Integration Hub uses aliases to manage connection and credential information, and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection.