GoTo Spoke

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of GoTo Spoke

    The GoTo spoke provides essential actions for analyzing usage data related to GoTo software subscriptions, including GoToMeeting, GoToWebinar, and GoToConnect. It helps identify stale licenses, enabling users to reclaim them and achieve potential savings.

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    Key Features

    • Integration Hub Requirement: Requires an Integration Hub subscription.
    • Current Version: GoTo spoke v2.0.1, compatible with LogMeIn Admin Center v5.29.0 and possibly later versions.
    • Admin Account: A GoTo admin account is necessary for operation.
    • Dependent Plugins: Ensure the following plugins are installed for proper functionality:
      • ServiceNow Integration Hub Runtime
      • ServiceNow Integration Hub Action Step - REST
      • ServiceNow Integration Hub Action Template - Data Stream

    Spoke Actions

    The GoTo spoke offers various actions to automate tasks based on events within your ServiceNow instance:

    • Connect Management: Look up Connect Users and User Activity.
    • License Management: Manage licenses, including removal of user licenses.
    • Meeting Management: Access historical and upcoming meeting reports.
    • User Management: Delete users and retrieve user details.
    • Webinar Management: Get a list of webinars associated with the account.

    Connection and Credential Management

    Integration Hub utilizes aliases for managing connection and credential information, simplifying configuration across multiple environments. Changes to connection details do not necessitate updates to individual actions.

    For setup guidance, refer to the instructions for setting up the GoTo spoke.

    The GoTo spoke provides actions to view and analyze meaningful usage data for GoTo software subscriptions. Analyze usage for GoToMeeting, GoToWebinar, and GoToConnect to determine which licenses are stale so that you can reclaim these licenses and realize your potential savings.

    Request apps on the Store

    Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Integration Hub subscription

    This spoke requires an Integration Hub subscription. For more information, see Legal schedules - IntegrationHub overview.

    Spoke version

    GoTo spoke v2.0.1 is the latest version.

    Supported versions

    This spoke was built for LogMeIn Admin Center v5.29.0, but may be compatible with later versions.

    Spoke requirements

    GoTo admin account.

    Spoke dependencies

    If you’re having trouble installing the app, ensure that these dependent plugins are installed:
    • ServiceNow Integration Hub Runtime (com.glide.hub.integration.runtime)
    • ServiceNow Integration Hub Action Step - REST (com.glide.hub.action_step.rest)
    • ServiceNow Integration Hub Action Template - Data Stream (com.glide.hub.action_type.datastream)
    Note:
    Some of these plugins are licensable features and require appropriate licenses, if used outside the spoke implementation.

    Spoke actions

    The GoTo spoke provides actions to automate GoTo tasks when events occur in your ServiceNow instance. Available actions include:

    Category Action Description
    Connect Management Look up Connect Users Stream Retrieves a list of all users with a GoToConnect license within a GoTo account.
    Look Up User Activity Summary Stream Retrieves a summary of all user activities, including information about the set of users and their associated metrics.
    Look Up User Activity Details Stream Retrieves the activity records of the specific user.
    License Management Look Up Licenses Retrieves a list of all product licenses within a GoTo account.
    Remove User License Removes a user from a specified product license.
    Meeting Management Get Historical Meeting Report Reports the meeting history of all organizers within a GoTo account during a given date range.
    Get Upcoming Meeting Report Reports meetings that are scheduled for all organizers within a GoTo account during a given date range.
    User Management Delete User Deletes a user from a GoTo account.
    Look up Authenticated User Retrieves details of the authenticated user, including information about the accounts the user holds.
    Look up Users Retrieves a list of all users within a GoTo account.
    Webinar Management Get Webinars Retrieves a list of all webinars for a GoTo account.
    Note:
    This spoke has a Look up User action and Software Asset Management related actions only.

    Connection and credential alias requirements

    Integration Hub uses aliases to manage connection and credential information. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you don't need to update any actions that use the connection. For more information, see Connections and Credentials.

    For information about setting up the spoke, see Set up the GoTo spoke.